Production Operations Analyst – Level 1

Hudson IT and Manpower

Production Operations Analyst monitoring and supporting 24x7 mainframe and open systems operations for a financial services client. Involves troubleshooting issues and ensuring operational efficiency during 3rd shift hours.

Posted 6/5/2026contractRemote • Ohio • 🇺🇸 United StatesJunior💰 $25 - $27 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

automated monitoring toolsproduction schedulesworkflow managementtroubleshootingIBM Tivoli Workload SchedulerTape Storage Management (TSM)WindowsUNIXMVSJES2

Soft Skills

communication skillsinterpersonal skillsdependabilityflexibilityproblem-solvingcollaborationcustomer serviceoperational efficiencyanalytical skillsattention to detail

Certifications & Qualifications

Associate's degreeBachelor's degree

Industry Keywords

mainframeopen systemsaudit complianceservice level deadlinestechnical documentationSOPs24x7 environmentjob flowsremote file deliverydata transmission

Tech Stack

Tools & technologies

Unix

About the role

Key responsibilities & impact

Monitor, support, and troubleshoot production schedules and workflow for mainframe and open systems environments, using automated monitoring tools to identify failures, degradation, and late dependency events
Triage problems and take corrective action to ensure availability and minimize downtime
Follow and contribute to standard operating procedures, recommending improvements to increase operational efficiency and customer service
Develop a thorough understanding of production schedules, job flows, and service level deadlines
Resolve moderately complex processing issues and delays
Complete checklists and turnover logs for audit compliance
Assist with troubleshooting Remote File and Data Transmission delivery issues
Analyze recurring problems and present improvement recommendations to senior technicians or management
Assist in maintaining technical documentation and SOPs
Provide daily support to end users and programming groups
Collaborate with senior staff on work assignments as needed

Requirements

What you’ll need

Associate's or Bachelor's degree in a related field, or 1–3 years of equivalent work experience
Working knowledge of an automated mainframe/open systems scheduling platform — IBM Tivoli Workload Scheduler preferred
Familiarity with Tape Storage Management (TSM) or similar backup software
Experience with multiple hardware/software platforms: Windows, UNIX, MVS, IBM mainframe, JES2, and monitoring tools
Strong communication and interpersonal skills
Dependable and flexible — ability to work nights, rotating weekends, and holidays in a 24x7 environment

Benefits

Comp & perks

W2 opportunity only
No sponsorship