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Telecom Analyst
Hudson Automotive GroupTelecom Analyst overseeing traditional and AI-based telecommunication systems at Hudson Automotive Group. Ensuring seamless communication infrastructure and supporting telephony requests.
Posted 7/28/2026full-timeRemote • Alabama, Florida, Kentucky, Louisiana, North Carolina, Ohio, South Carolina, Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and optimizing telecommunication systems, including VoIP platforms and AI-based call management. Proficient in overseeing phone system upgrades, vendor management, and ensuring seamless communication infrastructure.
Highest-signal resume keywords
Telecommunication Systems ManagementVoIP Platform ExpertiseCall Analytics Tools ProficiencyTelephony System ConfigurationBachelor's Degree in Information Technology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Telecommunication Systems ManagementVoIP Platform ExpertiseCall Analytics Tools ProficiencyTelephony System ConfigurationRouting and ProvisioningSIP KnowledgePBX KnowledgeCloud Telephony SystemsAI-Based Call ManagementNetworking Fundamentals
Soft Skills
Excellent CommunicationTroubleshooting SkillsVendor ManagementSelf-MotivatedOrganizational Skills
Tools & Technologies
CiscoAvayaRingCentralMicrosoft Teams VoiceAI Platforms
Industry Keywords
TelecommunicationsISP Performance MetricsTelecom InfrastructureFaxing TechnologiesPaging Technologies
Tech Stack
Tools & technologiesCloudVoIP
About the role
Key responsibilities & impact- Oversee and optimize the organization’s telecommunication systems, including traditional and AI-based platforms.
- Ensure a seamless communication infrastructure by managing phone upgrades to a consolidated platform.
- Optimize ISP performance.
- Support general telephony requests.
Requirements
What you’ll need- Track record of leading and coordinating phone system upgrades and migrations to a unified, consolidated platform.
- Proven experience overseeing configuration, routing, and provisioning of telephony systems including faxing and paging technologies.
- Must be self-motivated, extremely organized, task and detail-oriented
- Excellent communication, troubleshooting, and vendor management skills.
- Must be flexible in a fast-paced, ever-changing environment.
- Bachelor’s degree in information technology, Telecommunications, or related field (or equivalent experience).
- 3+ years of experience managing telecommunication systems, VoIP platforms, or related technologies.
- Strong understanding of networking fundamentals, ISP performance metrics, and telecom infrastructure.
- Proficiency in call analytics tools and reporting systems.
- Experience with AI-based call management or IVR systems preferred.
- Familiarity with platforms such as Cisco, Avaya, RingCentral, or Microsoft Teams Voice.
- Knowledge of SIP, PBX, VoIP, and cloud telephony systems.
- Experience with automation or AI platforms for customer interaction.
Benefits
Comp & perks- Fully Remote position (MUST reside in one of the following states: NC, SC, GA, FL, TN, OH, LA, AL, or KY)
- Medical, Dental, Vision, and Life Insurance
- 401k
- Paid Vacation/Holidays
- Continuous Professional Development through Hudson Academy
- Employee discounts on products & services