Employee Benefits Account Manager

HUB International

Employee Benefits Account Manager managing an assigned book of business and retaining clients at HUB International. Providing quality service to clients and supporting account teams in business management.

Posted 7/29/2026full-timeGrand Rapids • Missouri, New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management and customer service, with a strong focus on maintaining accurate client information and implementing client service plans. Proficient in communication and organizational skills, essential for managing a book of business and mentoring team members.

Highest-signal resume keywords

Life & Health Insurance LicenseClient ManagementCustomer ServiceOrganizational SkillsBenefit Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementPolicy Forms UnderstandingTyping SkillsClear CommunicationClient Service Plans Implementation

Soft Skills

MentoringAttention to DetailTelephone Techniques

Tools & Technologies

MS WordMS ExcelMS OutlookCompany Computer System

Certifications & Qualifications

Life & Health Insurance License

Industry Keywords

Middle Market AccountsSmall Business AccountsBenefit Experience

About the role

Key responsibilities & impact

Provide quality customer service to existing accounts.
Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.
Manages a book of business generally in excess of $200K in revenue depending on complexity or number of small business accounts.
Mentor, support and train Associate Account Managers and Team Assistants as necessary.
Implement Client Service Plans as directed by the account team and/or Team Leader.
Maintain accurate client information in account management systems as assigned.
Assist the account team in providing quality customer service to existing middle market accounts.
Act in capacity of client manager on assigned middle market accounts.
Pursue a program for personal and professional development.

Requirements

What you’ll need

Life & Health insurance license
2-5 years of prior benefit experience
Knowledge of Word, Excel, and MS Outlook
A high school diploma with some college preferred
Above average telephone techniques and the ability to effectively communicate with prospective and existing clients as well as, other staff members
Ability and willingness to utilize the company’s computer system and software required.
Good typing skills with an ability to compose clear and concise letters required
Ability to understand policy forms and coverage descriptions required
Organizational skills required
Willingness to attend educational classes desired
High attention to detail essential