Commercial Lines Customer Service Representative

HUB International

Customer Service Representative for Commercial Lines at HUB International. Responsible for servicing accounts, assisting Account Executives, and ensuring client satisfaction.

Posted 7/28/2026full-timeMetairie • Louisiana, Mississippi • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in processing insurance documents, managing billing information, and supporting account management functions. Possesses strong organizational skills and attention to detail, ensuring accurate handling of policies and correspondence.

Highest-signal resume keywords

Commercial Lines ExperienceActive Property And Casualty LicenseStrong Computer SkillsExcellent Written And Verbal CommunicationDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy ProcessingClaims IntakeAuditingInvoicingBilling Information ManagementDocument ScanningData InputChange Request ProcessingRenewal ProcessingLoss Run Ordering

Soft Skills

Organizational SkillsCommunication Skills

Certifications & Qualifications

Property And Casualty License

Industry Keywords

InsuranceCommercial LinesPolicy RenewalEvidence Of PropertyMVRsE ModsAgent Of Record LettersFinance Agreement QuotesSuspense Follow UpPaperless File Management

About the role

Key responsibilities & impact

Issue auto ID cards, binders, certificates & Evidence of Property
Order loss runs and input information
Order MVRs and E Mods
Process change requests and cancelations – suspense and follow up, check and scan when received
Audits – including checking rates, ordering worksheets and invoicing
Support Account Manager and Account Executives - provide updates once policy is bound (update future application and pull over to current)
Process new business and renewals
Set up/update billing information
Scan and input all correspondence into paperless file
Email signed forms to carrier
Invoices
Prepare policies to be delivered
Reconcile fleet schedules
Prepare tabs for proposals
Agent of record letters
Finance agreement quotes
Renewal of all policies
Additional administrative duties – general scanning, mail, phone support
Assist as needed with various projects
Handle claims intake for the unit

Requirements

What you’ll need

High school diploma or equivalent
1-2+ years of Commercial Lines experienced preferred
Active Property and Casualty License is preferred or must be willing to complete licensing requirements within 60 days of hire if not already obtained
Strong computer skills and proficient with various software programs
Must have excellent written and verbal communication
Organized and highly detail-oriented

Benefits

Comp & perks

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives