Retail Branch Manager

HUB International

Retail Branch Manager overseeing branch operations and team performance at HUB International. Driving growth and managing client relationships in a dynamic insurance environment.

Posted 7/2/2026full-timeHinton • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in branch management, focusing on revenue growth, client engagement, and staff development. Maintains expertise in insurance products and compliance while fostering a high-performance sales culture.

Highest-signal resume keywords

Branch ManagementInsurance Industry ExperienceLevel 2 Insurance LicensingAnalytical SkillsClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance MonitoringRevenue Growth StrategiesKPI AccountabilityCross-SellingUpsellingCoachingTrainingOnboardingAdministrative Process ManagementInsurance Product Knowledge

Soft Skills

LeadershipDecision-MakingRelationship BuildingClient Service OrientationTime Management

Tools & Technologies

Microsoft Office

Certifications & Qualifications

Level 2 Insurance LicensingCAIB Designation

Industry Keywords

Insurance ProductsPersonal LinesCommercial LinesClient EngagementPerformance Reporting

About the role

Key responsibilities & impact

Oversee day-to-day branch operations including scheduling, performance monitoring, and ensuring the branch runs efficiently and professionally
Drive revenue growth and profitability by holding the branch accountable to KPIs across top-line growth, contribution, compensation management, and client engagement
Build and sustain a sales culture by reviewing goals with the team, identifying opportunities to cross-sell and upsell, and leading by example
Manage client escalations and complaints, seeking resolution between clients, staff, and insurance companies
Coach, train, and develop branch staff, including onboarding new hires and identifying performance barriers
Monitor employee performance and provide regular reporting to regional leadership
Ensure receivables are current and branch administrative processes are running to standard
Maintain current knowledge of insurance products across auto, personal lines, and commercial lines to support staff day-to-day
Maintain licensing in good standing, including attending continuing education as required

Requirements

What you’ll need

5+ years of insurance industry experience
Level 2 insurance licensing required, with a CAIB designation highly valued
Demonstrated experience in a people leadership or branch management role
Experience working across organizational or functional boundaries
Strong analytical and decision-making skills with solid business acumen
Excellent relationship-building skills with a genuine client service orientation
Ability to manage competing priorities in a fast-paced environment
Proficiency with Microsoft Office
Post-secondary education in Business Administration is an asset

Benefits

Comp & perks

Excellent compensation, benefits, RRSP match, referral incentives, and company perks
Work flexibility
Paid educational training and vast learning opportunities
Room for advancement and growth within the organization
Paid day off for your birthday–we want to celebrate you!