Employee Benefits Account Executive – Key Accounts

HUB International

Account Executive managing designated key and high revenue-producing accounts for HUB International. Overseeing client service, business development, and insurance implementation responsibilities.

Posted 6/18/2026full-timeWinter Park • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Makes major decisions independent of manager approval on books of insurance business for which the incumbent is responsible.
Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures.
Oversee the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.
Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.
Stays abreast of changes in the insurance industry and other external conditions that may impact their clients.
Make appropriate recommendations to clients in response to those changes independent of manager approval.
Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve.
May also negotiate with underwriters and carriers.
Troubleshoots claims and billing issues.
Responsible for overall retention of accounts in assigned book of business.
Develop new business from existing accounts and assigned leads and contributes to meeting departmental production goals.
Identifies and follows-up on cross-selling opportunities when appropriate.
Manages, organizes, and conducts client meetings when necessary.
Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary.
Ensures the accuracy of data in those systems.
Travels on company business as required.
Prepare reports for management as required.
Oversees functions performed by lower-level Account Managers and Assistant Account Managers as required.
Supports, mentors, and trains lower-level Account Managers and Assistant Account Managers, as necessary.
Attends industry related continuing education training and courses.
Performs other duties and projects as assigned.

Requirements

What you’ll need

At least 5 years of experience and demonstrated proficiency in an insurance Account Management role in required lines.
Brokerage experience is preferred.
Excellent oral and written English communications skills.
Superior customer service and problem-solving skills.
Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
Ability to work in a team environment.
Ability to work a regular, full-time work schedule at HUB’s facility(s) and ability to travel on business when required.
Some supervisory, project leader or team leader experience preferred.
Must have or be willing to obtain a Life, Accident, & Health (2-15) Insurance License within 90 days of employment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance account managementpolicy interpretationclaims troubleshootingbilling issue resolutioncross-sellingdata accuracyreport preparationnegotiation with underwritersclient servicemarketing

Soft Skills

oral communicationwritten communicationcustomer serviceproblem-solvingteamworksupervisory skillsmentoringtrainingorganizational skillsdecision-making

Certifications

Life, Accident, & Health (2-15) Insurance License