Client Relationship Manager

HUB International

Provide support to lenders and manage client relationships at HUB Financial Services. Collaborate with various departments to ensure effective loan management and client satisfaction.

Posted 6/12/2026full-timeRemote • Massachusetts, Texas • 🇺🇸 United StatesJunior💰 $31 - $41 per hourWebsite

About the role

Key responsibilities & impact

Train/support all assigned lenders.
Provide daily support to assigned existing lenders.
Respond promptly and professionally to lender inquiries
Resolve service problems by clarifying the customer's complaint, determining the cause, and offering solutions.
Client relationship management.
Manage all details associated with a new lender at go live.
Follow up with customers to ensure resolution and satisfaction.
Collaborate with other departments to ensure customer needs are met.
Escalate complex issues to appropriate internal teams when necessary.

Requirements

What you’ll need

1+ years of experience in lender-placed insurance, force-placed insurance, collateral protection insurance, or insurance tracking services
Direct experience working with lending institutions (banks, credit unions, or mortgage servicers) as clients
Customer service/support background
Outstanding written and oral communication skills, particularly in professional email correspondence
Excellent judgment and discretion with lenders and staff
Outstanding follow-up skills with timely response to lender needs
Capacity to manage multiple lender relationships and priorities simultaneously
Strong organizational skills and keen attention to detail
Ability to work independently in a remote environment
Problem-solving mindset with the ability to resolve issues independently and escalate when appropriate.

Benefits

Comp & perks

HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
FSA available
Dental plans through BCBSIL
Vision insurance through VSP
Employer paid Short Term Disability
5 Weeks of Paid Parental Leave
Employer paid Life Insurance – 2x your salary
401k -Company matching
10 paid Holidays
Floating Holidays and Personal days
Accrue Vacation and Sick time from day 1
Tuition Reimbursement
All full-time employees working 30+ hours a week are eligible for benefits. Benefits are effective the first of the month, following their first 30 days.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

lender-placed insuranceforce-placed insurancecollateral protection insuranceinsurance tracking services

Soft Skills

customer servicecommunication skillsjudgmentdiscretionfollow-up skillsorganizational skillsattention to detailproblem-solving