Account Manager II, Commercial Lines

HUB International

Account Manager II at HUB managing specialized insurance business and providing smart client service. Delivering advocacy and tailored insurance solutions across various client interactions.

Posted 6/10/2026full-timeSpokane • Idaho, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $31 - $33 per hourWebsite

About the role

Key responsibilities & impact

Manages a more complex or specialized book of insurance business
Provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues
Service day to day client needs including fielding phone calls, emails, and other communication relative to coverage questions, policy changes, payments, cancellations, etc.
Manage the execution of all aspects of client renewal process including obtaining updated information, marketing, terms and pricing negotiations, quote review, presentation of renewal numbers to the Producer and the client and invoicing
Review quote documents to ensure all insurance requirements are included in quote proposal
Manage client relationship ensuring satisfaction
Manage and delegate work as needed to Associate Account Managers I and II
Maintain relationships with underwriters to ensure positive results for clients
Negotiate coverage with underwriters
Ensure the completion and accuracy of proposals, binding of coverage, review of policies for accuracy and creation of client policy summaries and binders
Responsible to set up and maintain electronic records
Use best practices and internal broker standards for service and maintenance of client files and information
Training and collaboration with team members

Requirements

What you’ll need

High School or equivalent
P & C Insurance Producer License Required
Four or more years insurance brokerage or property casualty insurance experience in account management role preferred
Exceptional customer service skills
Strong reading comprehension and analysis skills
Strong data entry skills
Strong written and oral communication skills
Strong organization and follow up skills
Ability to effectively work in a team environment
Proficient in Word, Excel, Outlook, and internet utilization
Applied EPIC Agency Management System experience preferred but not required

Benefits

Comp & perks

Health/dental/vision/life/disability insurance
FSA
HSA
401(k) accounts
Paid-time-off benefits
Eligible bonuses
Equity and commissions for some positions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

insurance brokerageaccount managementdata entryreading comprehensionanalysiscustomer service

Soft Skills

communicationorganizationteamworkfollow upnegotiation

Certifications

P & C Insurance Producer License