Commercial Lines Assistant Account Manager

HUB International

Responsible for assisting Account Managers and Producers at HUB International with servicing assigned insurance accounts. The role includes processing transactions and providing customer service.

Posted 6/9/2026full-timeCharlotte • North Carolina, South Carolina • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Prepares, reviews, and processes all transactions, correspondence, and documents for assigned accounts
Participates in the renewal preparation process, including generating renewal updates on accounts specified by the Account Manager and/or Producer
Provides quality customer service to clients, team members, and carriers
Communicates with company personnel regarding the client’s needs and/or issues
Maintains an accurate suspense system on all items that require a response
Navigates and utilizes carrier websites to obtain documents and/or information as needed
May field phone calls from insureds regarding questions about their coverage, changes, additions, payments, cancellations etc.
Responsible for scanning communications and documents
Input/maintain data on account management system and ancillary systems as required
Provide mailroom and switchboard support, when needed
Other reasonable duties as assigned by your supervisor

Requirements

What you’ll need

At least one year of insurance experience strongly preferred
High School diploma or equivalent
Ability to obtain state insurance license P&C within 90 days of employment
Exceptional written and verbal communication skills
Superior customer service and problem-solving skills.
Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
Detail-oriented self-starter
Ability to work in a team environment
Significant skill in handling competing demands and projects
Excellent organizational skills and ability to prioritize and delegate responsibility

Benefits

Comp & perks

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events.
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance experiencedata input/maintenancedocument scanningaccount management systemsuspense system management

Soft Skills

written communicationverbal communicationcustomer serviceproblem-solvingdetail-orientedteamworkorganizational skillsprioritizationdelegation

Certifications

state insurance license P&C