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Client Service Specialist
HUB InternationalClient Service Specialist assisting with the set-up of employer group benefits plans and handling administrative duties in the Employee Benefits Department.
About the role
Key responsibilities & impact- Assist with the set-up of employer group benefits plans
- Responsible for assisting with the day-to-day administrative duties for the Employee Benefits Department
- Communicate with Clients, Employees and Carriers
- Provide customer service support to Consultants, Clients, and Employees
- Attend Client meetings
- Draft Employee communications
- Write/prepare marketing reports and other reports as needed
- Conduct Employee meetings and presentations in person and/or virtual
- Create Client and/or Employee presentations
- Review contracts, booklets, and amendments
- Prepare market specifications, summarize, and analyze quotations
- Provide benefit solutions and alternatives to consultants
- Prepare benefit costing alternatives
- Undertake cost share analysis reviews
- Peer review other team members’ work
Requirements
What you’ll need- Life insurance license (LLQP) or working towards
- Motivated to help support a diverse team and contribute to a team environment
- Pro-active and a self-starter with a keen attention to detail
- Demonstrated ability to communicate effectively in both written and verbal
- Works well in a fast paced, client-focused environment
- Proficiency in windows-based computer systems
Benefits
Comp & perks- Excellent compensation, benefits, RRSP match, referral incentives, and company perks
- Work flexibility
- Paid educational training and vast learning opportunities
- Room for advancement and growth within the organization
- Paid day off for your birthday–we want to celebrate you!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefit solutionscost share analysiscontract reviewmarket specificationsquotation analysisemployee communicationsreport writingpresentation creationcustomer service supportadministrative duties
Soft Skills
team supportproactiveself-starterattention to detaileffective communicationclient-focusedmotivationadaptabilityinterpersonal skillspresentation skills
Certifications
life insurance license (LLQP)