Personal Lines Account Manager

HUB International

Personal Lines Account Manager managing a book of Personal Lines insurance at HUB International. Providing high-level support to clients and expanding business opportunities through excellent service and communication.

Posted 6/2/2026full-timeBluffton • North Carolina, South Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage a book of Personal Lines including High net-worth/Private Client insurance business
Provide professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues
Provides a high level of support to Producers in obtaining, maintaining, and expanding business
Responsible for account rounding and the development of new business when appropriate
Make decisions on books of insurance business
Work closely with Producers and other HUB personnel on client service, marketing, and renewal
Oversee the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts
Acquire understanding of clients’ insurance objectives and analyze insurance plans for suitability
Stay abreast of changes in the insurance industry and make appropriate recommendations to clients
Act as liaison between clients and insurance carriers to resolve escalated complex service issues
May negotiate with underwriters and carriers
Troubleshoot claims and billing issues
Responsible for overall retention of accounts
Develop new business from existing accounts and assigned leads
Identify cross-selling opportunities
Manage and conduct client meetings when necessary
Document conversations with clients and carrier representatives and update HUB computer systems
Ensure accuracy of data in systems
Travel on company business as required
Prepare reports for management as required
Attend industry related continuing education training and courses
Perform other duties and projects as assigned

Requirements

What you’ll need

Excellent oral and written English communications skills.
Superior customer service and problem solving skills.
Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
Ability to work in a team environment.
Ability to work a regular, full-time work schedule at HUB’s facility(s) and ability to travel on business when required.
Required Experience: 2-5 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent

Benefits

Comp & perks

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance, because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance business managementaccount roundingbusiness developmentclaims troubleshootingbilling issue resolutiondata accuracyreport preparation

Soft Skills

customer serviceproblem solvingoral communicationwritten communicationteamworkclient relationship management