Account Manager II, Commercial Lines

HUB International

Account Manager II managing a book of insurance business while assisting clients and support staff. Responsible for client service, retention, and business expansion in a hybrid work environment.

Posted 5/31/2026full-timeFresno • California • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Manages a book of insurance business, providing professional, courteous service to clients
Manages complex risk and exposures with independent discretion
Assists producers and support staff in obtaining, maintaining, and expanding business
Performs account-management functions to ensure clients receive necessary services
Prepares and implements transactions, paperwork, and internal processing for assigned accounts
Coordinates implementation of client's strategic plan including value-added services
Acts as liaison between clients and insurance carriers to resolve service issues
Identifies opportunities for cross-sell and up-sell of other HUB products and services
Maintains accurate and organized account files and updates all HUB computer systems
Prepares reports, proposals, and comparisons for management as required
Oversees functions performed by less experienced Account Managers and Assistant Account Managers
Supports, mentors, and trains other support staff members

Requirements

What you’ll need

High School Diploma / GED
5+ years account management experience (brokerage preferred)
Property & Causality License
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages
Ability to effectively and professionally communicate orally and in writing with internal and external customers
Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly
Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy
Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately
Computer skills: proficiency with Microsoft Office Suite and Outlook
Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Desire to learn and grow within the insurance industry.

Benefits

Comp & perks

health/dental/vision/life/disability insurance
FSA
HSA
401(k) accounts
paid-time-off benefits
eligible bonuses
equity and commissions for some positions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementrisk managementtransaction processingreport preparationdata analysisproblem solvingcross-sellingup-sellingcalculating discountscalculating commissions

Soft Skills

communicationcustomer serviceorganizationprioritizationmentoringtrainingcritical thinkingdiscretionprofessionalismadaptability

Certifications

High School DiplomaGEDProperty & Casualty License