Client Service Associate, Employee Benefits

HUB International

Client Service Associate handling administrative tasks and supporting the Account Management Team at HUB International. Ensuring customer service excellence in a hybrid environment with offices in Encino, CA, and Newport Beach, CA.

Posted 5/29/2026full-timeEncino • California • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $26 per hourWebsite

About the role

Key responsibilities & impact

Administrative support for the Account Management Team.
Setup, maintain and update Broker Management System.
Process enrollments, changes and termination requests as needed.
Request carrier renewals, documents and invoices.
Support printing and shipping needs.
Assist with value add invoicing processing.
Assist with managing intake process.
Assist with researching enrollment and billing requests.
Provide high quality of work with a professional demeanor, technical accuracy and conformity to company policies.

Requirements

What you’ll need

1 year of related customer service experience and/or training in health care or benefits administration; or equivalent education and experience
Bachelor’s degree is preferred
Strong customer service skills is preferred
Problem Solving – Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics.
Customer Service – Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments.
Strong ability to multi-task and handle a high volume of work.
Teamwork – Support everyone’s efforts to succeed. Correctly follow HUB International policies and procedures, escalation protocol, communications best practices and documentation standards.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Broker Management Systemenrollment processingbilling processingdocument management

Soft Skills

customer serviceproblem solvingmulti-taskingteamworkcommunication

Certifications

Bachelor’s degree