Client Service Representative – Employee Benefits

HUB International

Client Service Representative in HUB International's Employee Benefits division. Responsible for servicing group and individual accounts and assisting Consultants with documentation and communication.

Posted 5/24/2026full-timeBurnaby • 🇨🇦 CanadaJuniorMid-Level💰 CA$60,000 - CA$70,000 per yearWebsite

About the role

Key responsibilities & impact

Assist Consultants with all aspects of servicing group and individual accounts
Maintain accurate renewal calendar
Communicate renewal timelines to Account Executives
Process documentation: renewals, proposals, claims history, customer correspondence
Maintain electronic and paper client/carrier files
Ensure accuracy of policy documentation from insurers
Contact clients regarding renewals and claims
Provide policy and coverage information to clients upon request
Attend occasional client meetings with Consultants
Create marketing materials and presentations for Consultants
Act as liaison between Consultants and Corporate clients

Requirements

What you’ll need

Successful completion of LLQP or willing to obtain within the first year
2+ years of experience in the employee benefits industry
Willingness to learn and take on increasing levels of responsibility
Intermediate proficiency in Microsoft Word, Excel, and Outlook
Excellent Communication
Typing speed of at least 55 wpm
Good working knowledge of underwriting arrangements
High attention to detail
Comfortable conducting employee education sessions

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

renewals processingproposal documentationclaims history managementpolicy documentation accuracyunderwriting arrangements knowledgeemployee education sessionstyping speed 55 wpm

Soft Skills

communicationattention to detailwillingness to learnresponsibilityliaison skills

Certifications

LLQP