Assistant Vice President – Property & Casualty Claims

HUB International

Assistant Vice President managing a portfolio of complex P&C claims at HUB International. Collaborating with various teams to drive effective claims advocacy for clients.

Posted 5/3/2026full-timeNew York City • New Jersey, New York • 🇺🇸 United StatesLead💰 $130,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a high-volume portfolio of P&C claims across General Liability, Property, and Auto lines, advocating on behalf of clients from initial notice through resolution.
Analyze carrier coverage positions, reservation-of-rights letters, and disclaimers; draft well-reasoned rebuttals and appeals grounded in policy language, case law, and industry standards.
Monitor claims activity, maintain up-to-date diary entries in Epic, and ensure timely follow-up on all open matters to drive claims toward the most favorable outcomes.
Identify and escalate potential E&O exposure situations to management and the Office of General Counsel promptly and in accordance with internal protocols.
Coordinate with carrier adjusters, defense counsel, and third-party administrators to ensure claims are being overseen in the client’s best interest.
Serve as the primary claims contact for assigned clients, delivering responsive, empathetic, and professional service that reflects HUB’s commitment to client advocacy.
Build and maintain strong relationships with carrier claim managers and decision-makers at key partners.
Participate actively in PRISM calls, quarterly claim reviews, and renewal strategy meetings, providing detailed claims intelligence that supports the marketing and account teams in securing favorable terms.
Establish and manage Special Handling Instructions (SHIs) for self-insured/captive (SCM) accounts and coordinate with carriers and TPAs on claims handling protocols.
Collaborate effectively with Account Executives, producers, and internal departments to share claims insights, resolve issues, and strengthen overall client service delivery.
Engage across practice groups—including specialty lines, healthcare, and professional/executive risk—to support matters that implicate multiple coverage lines.
Contribute to the claims dashboard, successful results log, and other management reporting tools on a consistent and timely basis.
Participate in internal training initiatives and share educational opportunities and knowledge with team members.
Mentor and support junior claims advocates, providing guidance on complex coverage situations, claim handling strategy, and professional development.

Requirements

What you’ll need

Minimum of 7–10 years of progressive experience in insurance claims advocacy, claims adjusting, or a related coverage role within a brokerage or carrier environment.
Strong knowledge of commercial lines coverages, including General Liability, Property, Auto, Umbrella/Excess, and related policy forms.
Demonstrated experience drafting coverage rebuttals, analyzing policy language, and challenging carrier disclaimers.
Excellent written and verbal communication skills with the ability to convey complex coverage positions clearly to clients, carriers, and internal stakeholders.
Strong organizational skills with the ability to manage a high-volume caseload, prioritize effectively, and meet deadlines in a fast-paced environment.
Proficiency with claims management systems (e.g., Epic) and standard office productivity tools.
Collaborative mindset with a proven ability to work effectively across departments and with diverse internal and external stakeholders.

Benefits

Comp & perks

medical, dental, and vision insurance
401(k) with employer match
paid time off
professional development support
additional voluntary benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance claims advocacyclaims adjustingcoverage rebuttalspolicy language analysisclaims handling strategycommercial lines coveragesGeneral LiabilityPropertyAutoUmbrella/Excess

Soft Skills

written communicationverbal communicationorganizational skillsprioritizationcollaborationclient advocacymentoringrelationship buildingproblem solvingempathy