Account Manager

HUB International

Employee Benefits Account Manager managing a book of business while ensuring client retention through service excellence. Join HUB International, a global insurance and employee benefits broker.

Posted 4/24/2026full-timeGrand Rapids • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage an assigned book of business
Retain clients through professional, courteous service
Oversee preparation and implementation of transactions and internal processing for assigned accounts
Manage a book of business generally in excess of $200K in revenue
Mentor, support and train Associate Account Managers and Team Assistants
Implement Client Service Plans as directed by account team and/or Team Leader
Maintain accurate client information in account management systems
Assist account team in providing quality customer service to existing middle market accounts
Act in capacity of client manager on assigned middle market accounts
Pursue a program for personal and professional development

Requirements

What you’ll need

Life & Health insurance license
3-5 years of prior benefit experience
Knowledge of Word, Excel, and MS Outlook
A high school diploma with some college preferred
Above average telephone techniques and the ability to effectively communicate with prospective and existing clients as well as, other staff members
Ability and willingness to utilize the company’s computer system and software required.
Good typing skills with an ability to compose clear and concise letters required
Ability to understand policy forms and coverage descriptions required
Organizational skills required
Willingness to attend educational classes desired
High attention to detail essential

Benefits

Comp & perks

Medical, Dental, and Vision (PPO, HMO, and HSA)
Comprehensive Wellness Program
401(k) Retirement Plan
Life and Disability Plans
Vacation, Holiday, Sick, and Personal Time Off
Pet Insurance
Bonus Program
Comprehensive Onboarding Program
Continuing Education / Personal Development Programs
Flexible Work Arrangements
Employee Engagement Events
Dress for Your Day Dress-Code
Service Awards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

benefit experiencetyping skillspolicy forms understandingcoverage descriptions understanding

Soft Skills

customer servicecommunicationorganizational skillsattention to detailmentoringtraining

Certifications

Life & Health insurance license