Employee Benefits Assistant - Account Manager

. Assists Employee Benefits Account Manager (EBAM) by working with clients and employees to answer questions and resolve their issues.

Posted 4/22/2026full-timeColumbia • North Carolina, South Carolina • 🇺🇸 United StatesJuniorWebsite

Key responsibilities & impact

Assists Employee Benefits Account Manager (EBAM) by working with clients and employees to answer questions and resolve their issues.
Loads and maintains all service activities in BenefitPoint.
Assists EBAM in resolving enrollment and termination issues.
Acts as a liaison with insurance carriers to resolve claim issues, billing issues, and other service matters.
Provides members with assistance for appeals and other service matters.
Researches questions to obtain accurate information to answers related to legislation and benefit laws regarding HIPAA, COBRA, and FMLA to assist the EBAM in their answer.
Works with service teams and service team members to ensure continuity of work flow and processes between teams and to make sure adequate support, coverage and backup are in place at all times.
Shares new and unique information with other HUB service team members.
Maintains organized filing systems and timely submits all employee paperwork
All other duties and special projects as assigned

What you’ll need

1+ year(s) of experience in employee benefits including a strong knowledge of employee benefit plans, ancillary coverages, and current legislation
Highly organized, technical and analytical skills
Ability to operation independently and in a team setting
Client service mentality with active listening skills and able to effective communicate with clients, team members, and management
Very comfortable with typical business technology including voice mail, e-mail, word processing, spreadsheets, and presentation software
Proficient with using Microsoft Office products especially Excel, Outlook, and Publisher.
Must also be comfortable with Adobe Acrobat Standard
Excellent written and verbal communication skills
Bachelor’s degree from an accredited university preferred; High School Diploma required.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

employee benefitsbenefit plansancillary coveragesHIPAACOBRAFMLAanalytical skillsclient service

Soft Skills

highly organizedactive listeningeffective communicationindependent operationteam collaborationproblem-solving