HUB International

Commercial Insurance Operations Manager

HUB International

full-time

Posted on:

Location Type: Hybrid

Location: Greenville • South Carolina • United States

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Job Level

SeniorLead

About the role

  • The Operations Manager position is a supervisory position that leads and manages the operational non-sales functions and development of the department and office locations for Commercial Lines team.
  • Maintains a book of business, providing professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.
  • Expected to travel between Charleston, SC and Greenville, SC.
  • Travels on company business as required.
  • Meets regional Operational standards as outlined by HUB Corporate.
  • Manages non-sales employees and functions within the department or location.
  • Champions communication of goals, vision, and procedures developed by the leadership teams.
  • Manages office environment and champions the creation and continuation of a culture of teamwork.
  • Works with Operational Team Leaders, Accounting, Human Resources, and others to manage employees and implement regional projects and directives.
  • Provides assistance in the recruiting and hiring process and participates in the new hire onboarding process.
  • Manages administrative employees, i.e. receptionist, general office assistant and other positions as necessary.
  • Trains employees on duties, expectations, standards, policies and audits and reviews these areas regularly as set by standards; identifies/coordinates additional employee training as needed.
  • Immediately and effectively addresses and resolves employee performance concerns utilizing Regional Human Resources and Operations resources as necessary.
  • Directs employee workflow, workload and overall performance.
  • Develops and implements operational strategies, providing guidance and input into the approaches of team members.
  • Provides feedback to management and employees about service structure to improve performance and productivity.
  • Coordinates time off within department or location to ensure service level and appropriate reporting of time off.
  • Assures service standards are being met utilizing the audit and review process.
  • Assures client service standards are being met.
  • Assists in monitoring expenses and adherence to budget numbers for location or department.
  • Conducts annual performance reviews for direct reports.
  • Manages the service of a book of business directly.
  • Answers clients/employees questions in a timely manner.
  • Answers phone inquiries and addresses problems.
  • Manages facilities, local vendors, supply ordering and other local office responsibilities in coordination with the market leader.
  • Prepares reports for management as required.
  • Attends industry related continuing education training and courses.
  • Performs other duties and projects as assigned.

Requirements

  • 7-10 years of applicable insurance/agency experience, managing a mid to large size book of business
  • 2-3 years of managing people experience
  • Exceptional written and verbal communication skills
  • Superior customer service and problem solving skills
  • Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
  • Detail-oriented self-starter
  • Strong leadership, mentoring, and team-building skills
  • Significant skill in handling competing demands and projects
  • Excellent organizational skills and ability to prioritize and delegate responsibility
  • Mastery of virtual technology, including meeting scheduling, video display and screen sharing
  • Four-year college degree preferred, but not required
  • Relevant Insurance licenses per state/regional statutes
  • Advanced professional designation highly desirable (e.g. AIC, AAI, ARM, CIC, CPCU)
Benefits
  • Competitive salaries and benefits offerings
  • Medical/dental/vision insurance and voluntary insurance options
  • Health Savings Account funding
  • 401k matching program
  • Company paid Life and Short-Term Disability Plans
  • Supplemental Life and Long-Term Disability Options
  • Comprehensive Wellness Program
  • Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
  • Great work/life balance, because that’s important for all of us!
  • Focus on creating a meaningful environment through employee engagement events
  • The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
  • Growth potential - HUB is constantly growing and so can your career!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
insurance experiencemanaging a book of businessemployee managementoperational strategiesperformance reviewsbudget managementreport preparationemployee trainingproblem solvingcustomer service
Soft Skills
written communicationverbal communicationleadershipmentoringteam-buildingorganizational skillsprioritizationdelegationdetail-orientedself-starter
Certifications
insurance licensesAICAAIARMCICCPCU