Helpdesk, Customer Experience Coordinator

How To MANAGE a Small Law Firm

Helpdesk Coordinator managing support requests for a fast-growing law firm. Responsibilities include solving issues, tracking helpdesk activity, and improving client support.

Posted 4/28/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Receive, triage and manage incoming help requests
Solve what you can and coordinate the rest
Track and report on helpdesk activity
Spot patterns and raise concerns when necessary

Requirements

What you’ll need

Strong problem-solving skills
Ability to manage multiple tasks
Experience in customer service or support
Excellent organizational skills
Ability to communicate effectively with team members and clients

Benefits

Comp & perks

Medical, dental & vision (75% covered)
401K with match
Unlimited PTO
Short-term & long-term disability
EAP program
Ongoing personal & professional development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

problem-solvingorganizational skillscommunicationtask management