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Epic Applications Analyst – Professional Billing
House + Home LoansEpic Applications Analyst managing and supporting healthcare IT systems for CommUnityCare Health Centers. Responsible for application configuration, testing, and troubleshooting and providing tier-three support to users.
About the role
Key responsibilities & impact- Responsible for building system components, testing, implementation support, and maintenance of assigned Epic applications.
- Perform in-depth analysis, troubleshooting, data collection, and root cause analysis.
- Work closely with other analysts, Epic third-party vendors, and operations.
- Research, analyze, facilitate and implement business and system workflows.
- Provide third tier support for various applications/modules.
- Serve as a primary resource to the EMR super-users in ticket resolution.
Requirements
What you’ll need- Bachelor’s Degree with 1 year of experience supporting healthcare IT OR healthcare applications required OR High School Diploma and 3 years of experience supporting healthcare IT or healthcare applications
- Previous Epic Certification or Proficiency for external candidates
- Excellent customer service, organizational, interpersonal and communication skills
- Ability to prioritize and complete multiple tasks in a fast-paced, technical environment
- Ability to problem solve in various modules/applications
- Strong knowledge of clinical and/or administrative workflows
- Attention to detail and excellent analytical and critical thinking skills
- Must be able to work flexible hours. Some evenings, nights, and weekends are occasionally required.
Benefits
Comp & perks- Remote work with occasional visits to the Austin office
- Certification and training opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Epic applicationstroubleshootingdata collectionroot cause analysisbusiness workflowssystem workflowsthird tier supportclinical workflowsadministrative workflowsproblem solving
Soft Skills
customer serviceorganizational skillsinterpersonal skillscommunication skillsability to prioritizeattention to detailanalytical skillscritical thinkingflexibilitytask completion
Certifications
Epic CertificationProficiency in Epic