Customer Success Manager

hosting.com

Customer Success Manager responsible for managing Hosting.com customer accounts and identifying growth opportunities. Building trusted relationships to ensure customer satisfaction and retention.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a strong focus on relationship-building, customer retention, and identifying growth opportunities. Proficient in using CRM systems to manage account information and analyze customer data for strategic insights.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementCRM Systems ExperienceStakeholder ManagementAnalytical Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Relationship ManagementAccount PlanningData AnalysisUpselling and Cross-SellingTechnical Discovery

Soft Skills

Relationship-BuildingCommunication SkillsQuestioning SkillsPrioritizationCollaboration

Tools & Technologies

CRM SystemsCustomer Data Analysis Tools

Industry Keywords

SaaSCloud InfrastructureHostingDigital ServicesManaged Services

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

**What You'll Do:**
**1. Account Ownership & Customer Intelligence**
· Manage a defined portfolio of existing Hosting.com customer accounts.
· Prioritize accounts based on spend, strategic value, churn risk, growth potential, region, and opportunity size.
· Understand each customer’s business, industry, current Hosting.com products, spend level and future needs.
· Build account plans for key customers, including risks, opportunities, stakeholders, and next actions.
· Maintain accurate account information in CRM and internal systems.
**2. Customer Relationship Management**
· Build trusted relationships with operational, technical, and executive stakeholders.
· Act as the primary commercial relationship contact for assigned accounts.
· Understand customer goals, business priorities, and success measures.
· Run regular customer check-ins and business reviews for priority accounts.
· Ensure customers receive value from Hosting.com and remain satisfied.
**3. Retention & Customer Health**
· Monitor customer health, usage, engagement, support activity, and satisfaction.
· Identify churn risks early and coordinate action plans to retain customers.
· Escalate customer issues internally and ensure follow-through.
· Work with Support, Product, Operations, Sales, and Technical Sales to resolve blockers.
**4. Expansion & Infrastructure Opportunity Discovery**
· Identify opportunities for upsell, cross-sell, product expansion, and infrastructure migration.
· Understand whether customers have cost, performance, support, scaling, or flexibility challenges with current providers.
· Assess whether Hosting.com could reduce customer infrastructure costs, improve service, or provide better infrastructure for the same or lower spend.
· Qualify opportunities using a structured discovery approach, including Situation, Pain, Impact, Critical Event, and Decision.
**5. Handover to Technical Sales**
· Identify when an opportunity requires deeper technical discovery.
· Prepare clear handovers for Technical Sales, including customer background, current products, spend, external providers, estimated opportunity size, timeline, decision makers, and open technical questions.
· Support Technical Sales through the opportunity process by maintaining the customer relationship and commercial context.
**6. Reporting & Insights**
· Track customer health, churn risk, expansion potential, engagement activity, and opportunity pipeline.
· Report key insights from customers to leadership, Product, Support, Operations, and Sales.
· Use customer data to identify trends, risks, and growth opportunities across the account base.

Requirements

What you’ll need

**What You'll Bring**
- 3–5+ years of experience in Customer Success, Account Management, Sales, Customer Experience or another customer-facing commercial role.
- Experience in technology, SaaS, hosting, domains, cloud, infrastructure, or digital services.
- Strong relationship-building and stakeholder management skills.
- Commercial mindset with the ability to identify growth and retention opportunities.
- Ability to understand customer business models and translate needs into commercial opportunities.
- Strong communication, questioning, and discovery skills.
- Analytical mindset and confidence working with customer, usage, and revenue data.
- Experience using CRM systems and maintaining structured account records.
- Ability to manage multiple accounts and priorities in a fast-moving environment.
- Experience with hosting, domains, VPS, dedicated servers, bare metal, cloud infrastructure, or managed services.
- Experience managing strategic or high-value accounts.
- Experience collaborating with technical sales, solution engineering, product, support, and operations teams.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account hosting.com Website LinkedIn All Job Openings 501 - 1000 employees Founded 2003 ☁️ SaaS 🤝 B2B SaaS
B2B hosting. com is a web hosting provider offering shared hosting, managed and unmanaged VPS, dedicated servers, WordPress-optimized and WooCommerce hosting, reseller plans, domains, SSL certificates, email hosting, and an AI sitebuilder. The company highlights speed, security, 24/7 human support, free migrations, modern infrastructure (AMD EPYC, NVMe, Anycast DNS), and services for individuals, agencies, and enterprises worldwide. Customer Success Manager 🔥 3 hours ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
**What You'll Do:**
**1. Account Ownership & Customer Intelligence**
· Manage a defined portfolio of existing Hosting.com customer accounts.
· Prioritize accounts based on spend, strategic value, churn risk, growth potential, region, and opportunity size.
· Understand each customer’s business, industry, current Hosting.com products, spend level and future needs.
· Build account plans for key customers, including risks, opportunities, stakeholders, and next actions.
· Maintain accurate account information in CRM and internal systems.
**2. Customer Relationship Management**
· Build trusted relationships with operational, technical, and executive stakeholders.
· Act as the primary commercial relationship contact for assigned accounts.
· Understand customer goals, business priorities, and success measures.
· Run regular customer check-ins and business reviews for priority accounts.
· Ensure customers receive value from Hosting.com and remain satisfied.
**3. Retention & Customer Health**
· Monitor customer health, usage, engagement, support activity, and satisfaction.
· Identify churn risks early and coordinate action plans to retain customers.
· Escalate customer issues internally and ensure follow-through.
· Work with Support, Product, Operations, Sales, and Technical Sales to resolve blockers.
**4. Expansion & Infrastructure Opportunity Discovery**
· Identify opportunities for upsell, cross-sell, product expansion, and infrastructure migration.
· Understand whether customers have cost, performance, support, scaling, or flexibility challenges with current providers.
· Assess whether Hosting.com could reduce customer infrastructure costs, improve service, or provide better infrastructure for the same or lower spend.
· Qualify opportunities using a structured discovery approach, including Situation, Pain, Impact, Critical Event, and Decision.
**5. Handover to Technical Sales**
· Identify when an opportunity requires deeper technical discovery.
· Prepare clear handovers for Technical Sales, including customer background, current products, spend, external providers, estimated opportunity size, timeline, decision makers, and open technical questions.
· Support Technical Sales through the opportunity process by maintaining the customer relationship and commercial context.
**6. Reporting & Insights**
· Track customer health, churn risk, expansion potential, engagement activity, and opportunity pipeline.
· Report key insights from customers to leadership, Product, Support, Operations, and Sales.
· Use customer data to identify trends, risks, and growth opportunities across the account base. 🎯 Requirements
**What You'll Bring**
- 3–5+ years of experience in Customer Success, Account Management, Sales, Customer Experience or another customer-facing commercial role.
- Experience in technology, SaaS, hosting, domains, cloud, infrastructure, or digital services.
- Strong relationship-building and stakeholder management skills.
- Commercial mindset with the ability to identify growth and retention opportunities.
- Ability to understand customer business models and translate needs into commercial opportunities.
- Strong communication, questioning, and discovery skills.
- Analytical mindset and confidence working with customer, usage, and revenue data.
- Experience using CRM systems and maintaining structured account records.
- Ability to manage multiple accounts and priorities in a fast-moving environment.
- Experience with hosting, domains, VPS, dedicated servers, bare metal, cloud infrastructure, or managed services.
- Experience managing strategic or high-value accounts.
- Experience collaborating with technical sales, solution engineering, product, support, and operations teams. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager – Public Sector 🔥 8 hours ago UiPath 1001 - 5000 🤖 Artificial Intelligence 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager for federal clients, guiding automation adoption and ensuring mission value realization with UiPath. 🇺🇸 United States – Remote 💵 $98k - $150k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager 🔥 9 hours ago Symbotic 501 - 1000 🤖 Artificial Intelligence 🔧 Hardware 🤝 B2B Website LinkedIn All Job Openings Customer Success Manager ensuring automation systems deliver performance value at Symbotic. Collaborating with teams to analyze data and drive system improvements. 🇺🇸 United States – Remote 💵 $108k - $148.5k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager 🔥 9 hours ago The Access Group 5001 - 10000 ☁️ SaaS 🤝 B2B 👥 HR Tech Website LinkedIn All Job Openings Customer Success Manager responsible for client relationships and success strategies at Paytronix. Building partnerships based on trust and enabling customer engagement. 🇺🇸 United States – Remote 💵 $80k - $90k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Partner Success Representative 🔥 9 hours ago Wiley 5001 - 10000 📚 Education 🔬 Science Website LinkedIn All Job Openings Partner Success Representative at Wiley building relationships and supporting partner growth in workplace learning solutions. Collaborating with cross-functional teams to deliver high-quality support and insights. 🇺🇸 United States – Remote 💵 $49.8k - $66.3k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Team Member 🔥 9 hours ago Telarus 51 - 200 🔒 Cybersecurity 📡 Telecommunications 🏢 Enterprise Website LinkedIn All Job Openings Roles in Customer Success managing relationships and providing support. Focused on delivering exceptional customer experiences and enhancing partner success. 🇺🇸 United States – Remote 💵 $55k - $75k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs