Information Services Technical Support

Horizon Health

Information Services Technical Support staff knowledgeable in software, hardware, and networks. Responsible for providing technical support for first-level issues at Horizon Health in Paris, IL.

Posted 6/26/2026full-timeParis • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $26 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

technical supporttroubleshootingticketing systemoperating systemsdatabasesoffice applicationsmonitoring toolsIT operational policiesservice call resolutionsupport documentation

Soft Skills

communication skillspatienceunderstandingcustomer satisfactionproblem-solvingtime managementteam supportescalation managementmultitaskinginterpersonal skills

Tools & Technologies

support center applicationremote access toolscritical infrastructure systemsticketing softwaremonitoring systems

Industry Keywords

healthcare ITfirst level technical supportend user supportservice callson-call support

About the role

Key responsibilities & impact

Answer and address support calls, walk-up customers and emails for first level technical support
Resolve service calls using documented procedures
Handle incoming tickets using our ticketing system
Solve routine issues and escalate complex issues based on priority and tier level of need
Input problems and resolutions into standardized company support center application
Support IT team members on all aspects of work
Handle routine calls to ensure timely resolution
Address calls via phone, in-person and through email
Provide technical support either by phone, remote access as needed
Develop, execute and follow IT operational policies, standards and work instructions for end users
Ensure customer satisfaction through continuous status updates
Develop, manage, and maintain internal and external support documentation
Monitor critical infrastructure systems through industry standard monitoring tools and systems

Requirements

What you’ll need

Previous experience as a computer technician, or IT support
Experience in healthcare field desirable
Must be capable of managing, troubleshooting, and resolving multiple issues
Excellent verbal and written communication skills
Knowledge of computer software systems, including databases, office applications, and operating systems
Must be able to physically stand, bend, squat, and lift equipment
Patience and understanding
Required to take on-call through a staff rotation

Benefits

Comp & perks

competitive salary
medical, dental and vision insurance
Employee 403(b)
health savings account with Company match
Vacation, Sick and Paid Holidays