Hooli Software

Call Center, Telesales – Agents, Lead

Hooli Software

full-time

Posted on:

Location Type: Remote

Location: Philippines

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Excellent communications and presentation skills
  • Skilled in negotiation and dealing with complaints.
  • Persistent and results-oriented.
  • Can Perform comprehensive market research, identifying potential customers, including client research and organizational mapping.
  • Encoding and maintaining all client information in the database.
  • Can actively offer and sell products to potential customers through telephone calls.
  • Manages and supervises a team of telesales representatives to meet the team targets
  • Motivates, coaches, and develops sales representatives to enhance staff knowledge and selling skills to meet or exceed individual sales target
  • Cultivates a professional working atmosphere that encourages career development and reduces staff attrition
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Hoolisofware, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  • Qualified leads from potential clients.
  • Support management in the daily administration of individuals that handle customer inquiries and issues for efficient performance and overall effectiveness of customer service team
  • Provide feedback and present ideas for improving or implementing processes and tools with customer service area impact
  • Perform or guide others on complex escalated customer issues or concerns that require planning, evaluation, and interpretation
  • Prioritize work and provide day to day work leadership and mentorship to Customer Service Representatives
  • Lead or contribute to improve processes, policies, team performance, and customer satisfaction that require coordination among customer service teams
  • Provide guidance and subject matter expertise to Customer Service Representatives on managing the day to day administration
  • Handle customer interactions and communicate with other departments to resolve escalated issues and provide a best in class customer experience.

Requirements

  • Customer service experience is a must.
  • At least 1-3 years of contact center experience
  • Track record of over-achieving KPIs
  • Good customer orientation and ability to adapt/respond to different types of characters
  • Hands-on experience in using any CRM or software for database management is advantageous
  • Consumer sales, cross-selling/up-selling, or lead qualification experience a plus
  • Minimum Typing Speed of 50 WPM with 80% Accuracy
Benefits
  • Company provided work from home set-up with allowance for internet usage
  • Base Pay + commission
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experiencecontact center experienceKPI achievementCRM softwaredatabase managementconsumer salescross-sellingup-sellinglead qualificationtyping speed 50 WPM
Soft Skills
communication skillspresentation skillsnegotiation skillsresults-orientedteam managementcoachingmotivational skillsrisk assessmentproblem-solvingcustomer orientation