Principal Customer Support Management Professional

Honeywell Aerospace Technologies

Principal customer support leader for Honeywell Aerospace, managing Boeing platform performance and customer outcomes. Leading fleet issue resolution, entry-into-service planning, and cross-functional aviation support improvements.

Posted 8/13/2026full-timePhoenix • Arizona • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and aerospace systems, with a strong focus on cross-functional issue resolution, compliance with contractual commitments, and the use of data-driven insights for continuous improvement. Proven ability to build relationships with stakeholders and lead entry-into-service planning for aerospace platforms.

Highest-signal resume keywords

Aerospace Systems KnowledgeCross-Functional Issue ResolutionCustomer Relationship ManagementArtificial Intelligence AcumenLean/Six Sigma Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Aerospace EngineeringProgram ManagementSupply Chain ManagementFleet OperationsData AnalysisOperational Performance MetricsContract ComplianceTechnical Issue ResolutionContinuous Improvement MethodsProject Leadership

Soft Skills

Effective CommunicationRelationship BuildingExecutive PresenceCustomer AdvocacyStakeholder Engagement

Tools & Technologies

Digital ToolsManagement Operating SystemData Analytics SoftwareAI Tools

Certifications & Qualifications

Lean CertificationSix Sigma Certification

Industry Keywords

Boeing PlatformsAerospace OEMAirline OperationsCustomer Support AgreementsFleet Health Monitoring

About the role

Key responsibilities & impact

Serve as the senior customer support focal point for the assigned Boeing platform and own in-service performance across installed products and systems
Build trusted relationships across Boeing Customer Support, Fleet Support, Engineering, and executive leadership; represent Honeywell Aerospace in customer reviews and fleet forums
Lead cross-functional resolution of complex fleet, product, and operational issues, including escalations, recovery plans, corrective actions, and clear stakeholder communications
Establish and operate a disciplined Management Operating System providing visibility to fleet health, critical issues, risks, commitments, and performance metrics
Lead entry-into-service planning and execution for new platforms, derivatives, product upgrades, and service bulletins affecting the assigned fleet
Ensure compliance with customer support agreements, contractual commitments, and platform-specific performance requirements
Partner with Engineering, Integrated Supply Chain, Quality, Product Support, Airline Customer Support, Program Management, and business leaders to improve customer outcomes
Use data, digital tools, Artificial Intelligence, and continuous improvement methods to identify trends, reduce recurrence, improve reliability, and inform support investments and business decisions

Requirements

What you’ll need

6+ years of aerospace, customer support, engineering, program management, airline operations, Supply Chain, or related technical experience
Demonstrated ability to lead complex cross-functional issue resolution and communicate effectively with customers and senior stakeholders
Must be a U.S. person: U.S. citizen, U.S. permanent resident, or person with protected status in the U.S. under asylum or refugee status
Bachelor's degree in Engineering, Aerospace, Aviation, Business, or a related field (valued, not required)
Experience supporting Boeing commercial or defense aircraft platforms, an aerospace OEM, airline, or major fleet operator
Direct customer relationship experience in a highly technical or operational environment, including customer escalations and recovery programs
Integrated Supply Chain experience across planning, sourcing, manufacturing, repairs, logistics, and supplier performance
Working knowledge of aerospace systems, fleet operations, reliability, maintenance practices, and product support
Artificial intelligence adoption experience or strong AI acumen
Strong business acumen balancing customer advocacy, contractual commitments, operational priorities, risk, and financial objectives
Executive presence and ability to present complex issues and recommendations clearly to varied audiences
Program or project leadership experience
Lean, Six Sigma, or other continuous improvement experience or certification

Benefits

Comp & perks

Employer-subsidized medical, dental, vision and life insurance
Short-term and long-term disability coverage
401(k) match
Flexible spending accounts and health savings accounts
Employee assistance program
Educational assistance
Parental leave
12 paid holidays
Paid time off for vacation, personal and sick time