Senior IT Business Partner

Honeywell Aerospace Technologies

Senior IT Business Partner aligning Honeywell Aerospace customer support priorities with secure technology roadmaps. Driving CRM, automation, analytics, and AI-enabled solutions across support operations.

Posted 8/5/2026full-timePhoenix • Arizona, North Carolina • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in translating business needs into technology roadmaps and measurable outcomes, with a strong focus on customer support operations and digital transformation. Proficient in driving improvements across customer support platforms and processes while ensuring compliance and security standards are met.

Highest-signal resume keywords

IT Business PartnershipCustomer Support TechnologyBusiness Process ImprovementAgile MethodologiesGenerative AI

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business Relationship ManagementService ManagementWorkflow AutomationContact Center PlatformsCRM SystemsKnowledge ManagementITSMDigital TransformationProduct OwnershipProgram Delivery

Soft Skills

Excellent CommunicationFacilitationPrioritizationProblem-SolvingExecutive Stakeholder Management

Tools & Technologies

Customer Experience PlatformsAnalytics ToolsAI CopilotsConversational AIMachine Learning

Industry Keywords

Change ManagementStakeholder EngagementContinuous ImprovementData ProtectionCybersecurity

Tech Stack

Tools & technologies

Cyber SecurityITSM

About the role

Key responsibilities & impact

Partner with Customer Support leaders to understand business priorities, pain points, and value drivers; translate them into technology roadmaps and prioritized initiatives.
Act as the single point of accountability between business teams and IT delivery groups, ensuring clear demand intake, prioritization, communication, and benefits realization.
Drive improvements across customer support platforms and processes, including contact center, CRM, knowledge management, customer portals, e-Commerce, self-service, and support workflow capabilities.
Identify automation, analytics, and AI use cases that improve support quality, agent productivity, customer experience, and end-to-end support journeys.
Partner with architecture, data, cybersecurity, product, and delivery teams to ensure solutions meet enterprise standards for security, compliance, scalability, usability, and supportability.
Support change management, business readiness, stakeholder communications, adoption plans, and training needs for new or enhanced solutions.
Track KPIs, service health, adoption, risks, and business outcomes; escalate issues and drive continuous improvement across IT-enabled support services.

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, Business, or related field, or equivalent practical experience.
Experience in IT business partnership, business relationship management, customer support technology, digital transformation, product ownership, or program delivery.
Strong understanding of customer support operations, service management, business process improvement, and stakeholder engagement.
Ability to translate business needs into technology requirements, investment cases, roadmaps, and measurable outcomes.
Excellent communication, facilitation, prioritization, problem-solving, and executive stakeholder management skills.
Experience with contact center, CRM, portal, knowledge management, ITSM, workflow automation, or customer experience platforms.
Familiarity with Agile, ITIL, Lean, Six Sigma, project management, or product management practices.
Experience working across global, matrixed teams with business, supplier, cybersecurity, data, architecture, and delivery stakeholders.
Working knowledge of Generative AI, AI copilots, conversational AI, machine learning, intelligent automation, and analytics concepts.
Ability to identify practical AI opportunities for customer support, including agent assist, knowledge search, virtual agents, ticket routing, sentiment insights, and workflow automation.
Understanding of responsible AI, data protection, cybersecurity, governance, and adoption considerations in an enterprise environment.

Benefits

Comp & perks

Hybrid work schedule
Relocation package: None