Technical Customer Success Manager

Honeycomb.io

Technical Customer Success Manager ensuring customer success with Honeycomb services and onboarding. Handling post-sales relationships and developing reusable content.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $116,500 - $137,000 per yearWebsite

About the role

Key responsibilities & impact

Own the post-sales relationship for a portfolio of accounts
Drive value & outcomes with technical sponsors and champions
Develop, automate and scale customer lifecycle events including kickoff/onboarding, executive business review, new feature announcements, capacity over/under utilization and user engagement.
Create or adapt high-quality reusable content including trainings, talks, blog posts, white papers, demos and examples
Represent the customer in internal meetings with Engineering and Product Management
Partner with the rest of our team in East to grow our brand and business in the region
Keep up to date on Honeycomb technologies and product offerings

Requirements

What you’ll need

At least 3+ years of overall work experience in the SaaS or Enterprise software industry - preferably in the Developer Tools space
Previous Customer Success, Technical Account Management, Sales or Customer Services experience
Strong organizational skills and ability to handle many simultaneous conversations in email and chats
Deep process orientation and willingness to test, establish and document new processes in a startup environment
Love of data analytics systems along with the desire and curiosity to explore and discover new information within them
Working knowledge of the Enterprise software subscription lifecycle and associated processesExcellent written and verbal technical communication skills

Benefits

Comp & perks

A stake in our success - generous equity with employee-friendly stock program
It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience
Time to recharge with unlimited PTO
A distributed-first mindset and culture (really!)
Home office, co-working, and internet stipend
Full benefits coverage for employees, with additional coverage available for dependents
Up to 16 weeks of paid parental leave, regardless of path to parenthood
Annual development allowance
And much more...

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analyticscustomer lifecycle automationcontent creationtechnical communicationprocess documentationSaaSEnterprise softwareDeveloper Toolscustomer successtechnical account management

Soft Skills

organizational skillscommunication skillsprocess orientationcuriosityadaptabilitycollaborationproblem-solvingtime managementcustomer engagementrelationship management