Intake Coordinator

HomeWell Care Services

Intake Coordinator assisting families in exploring care options with compassion and clarity at HomeWell Care Services. Responsiveness and organizational skills are key to success in this role.

Posted 7/15/2026part-timeAlabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in inside sales and customer service, with a strong focus on effective communication, lead management, and CRM utilization to enhance client engagement and satisfaction.

Highest-signal resume keywords

Inside Sales ExperienceCustomer Service ExpertiseCRM Software ProficiencyOrganizational SkillsVerbal And Written Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Lead ManagementFollow-Up DisciplinePhone-Based Customer InteractionDiscovery ConversationsIn-Home Care Assessments

Soft Skills

Compassionate CommunicationSelf-MotivationAccountabilityProfessionalismEmpathy

Tools & Technologies

CRM Software

Industry Keywords

Home Care ServicesClient OnboardingSales Pipeline ManagementCustomer ExperienceActive Lead Management

About the role

Key responsibilities & impact

Respond promptly to new inquiries from prospective clients and family members.
Build trust through compassionate communication via phone, text, and email.
Conduct discovery conversations to understand care needs and determine the best next steps.
Educate families about available home care services and answer questions with clarity and empathy.
Schedule in-home care assessments with the care team.
Maintain consistent follow-up with both active and inactive leads.
Re-engage previous inquiries to identify new opportunities for care.
Accurately document all conversations, activities, and follow-up plans within the CRM.
Monitor lead progression and maintain an organized sales pipeline.
Partner with office staff and care coordinators to ensure a smooth client onboarding experience.
Deliver an exceptional customer experience through responsiveness, professionalism, and consistent communication.

Requirements

What you’ll need

Minimum of 3 years of experience in inside sales, customer service, admissions, account management, client services, or another phone-based customer-facing role.
Excellent verbal and written communication skills.
Proven experience managing both inbound and outbound phone conversations.
Strong organizational skills with exceptional follow-up discipline.
Experience using CRM software to manage customer interactions and pipelines.
Ability to manage multiple active leads simultaneously.
Self-motivated with a high level of accountability and independence.

Benefits

Comp & perks

Opportunity for advancement
Paid time off
Training & development
401(k)
Bonus based on performance
Competitive salary
Flexible schedule