Director of Consumer Finance
Home Smart Industries
full-time
Posted on:
Location: North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Oversight of greater than $1B annually in third-party consumer financing originations; optimize approval rates and cost while ensuring exceptional customer experience
- Manage relationships with third-party lenders, negotiate terms, ensure compliance, and evaluate/onboard new lending partners
- Serve as technology advocate and champion for new lending platform rollout to automate lending journey from origination to funding
- Oversee centralized team of credit analysts and ensure consistent service to in-home sales representatives
- Develop and monitor KPIs and financial reporting; provide insights to Divisional and Marketing leaders to inform sales and funnel management
- Implement training programs and collaborate with sales teams to enhance customer acquisition
- Ensure compliance with consumer finance regulations in collaboration with legal and licensing counterparts
- Monitor trends and developments in consumer credit markets and economic conditions
Requirements
- Bachelor’s degree in finance, Business Administration, or a related field
- Proven experience in consumer finance, financial services, or a similar role, with a strong understanding of lending products and operations in direct-to-consumer business model
- Excellent analytical and problem-solving skills, with a strong attention to detail
- Demonstrated track record of data-driven performance improvements in consumer finance products
- Innovation orientation, with passion for technology enabled solutions
- Strong interpersonal and communication skills, capable of building relationships with internal and external stakeholders