Call Center Agent
Home Smart Industries
full-time
Posted on:
Location: Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist customers by providing award-winning service and coordinating with sales and installation teams to complete home remodeling projects
- Manage inbound and outbound calls in a fast-paced call center environment
- Partner with scheduling teams to verify appointments and confirm with customers
- Utilize pre-built scripts to engage customers and work with them to find solutions to their home project needs
- Participate in regular department contests and achieve both personal and team goals
- Work with customers across established markets (local and national)
- Collaborate with internal teams to escalate or resolve customer issues
Requirements
- No prior experience required
- Outgoing personality with strong communication skills
- Motivated and competitive spirit
- Professional approach on a daily basis
- Desire for growth and improvement
- Consistent and reliable performance
- Ability to multitask and prioritize
- Proficient knowledge of general technology and computer applications
- Legally authorized to work in the United States (application asks)
- Willingness to submit to a post-offer, pre-employment background check
- Reliable personal transportation to get to and from work each day
- Availability to work on weekends if required
- Comfortable working in a high-volume call center environment
- Comfortable with commission or performance-based pay