Call Center Representative
Home Smart Industries
full-time
Posted on:
Location: Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Deliver engaging conversations on our products to potential customers, aiming to schedule FREE product estimates
- Collaborate with sales teams to cultivate opportunities for customer growth
- Participate in weekly training sessions to enhance production and purpose
- Engage in team building and mentorship initiatives
- Represent the Rite Window brand directly with customers and empower potential customers seeking home renovations
- Make outbound calls and receive inbound calls to speak with customers about services and schedule appointments
Requirements
- Outgoing individual who thrives on human interaction
- Confident public speaker with persuasive communication skills
- Competitive spirit—set ambitious goals and break records
- Self-motivated, disciplined, and focused on career advancement
- Tech-savvy, familiar with CRM tools
- Weekend availability required
- Comfortable working in a high-volume call center environment (outbound and inbound calls)
- Willingness to accept commission or performance-based pay (role may include commission)
- Legally authorized to work in the United States (application asks this)
- Willing to submit to a post-offer, pre-employment background check
- Reliable personal transportation to get to and from work each day (application asks)
- Experience in related roles encouraged: Call Center Agent; Appointment Setter; Customer Service Representative; Dispatch Coordinator; Confirmations Specialist; Customer Care Specialist