Platform Operations Analyst

Hinduja Tech Limited

Platform Operations Analyst in a fintech company enhancing operational processes and solving complex issues. Collaborating with teams and managing day-to-day platform operations in a dynamic environment.

Posted 5/15/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Managing manual processing for transfers, trades, and cash movements that fall outside automated workflows.
Reconciling unidentified deposits and resolving fee discrepancies.
Monitoring and resolving platform exceptions - failed trades, failed cash movements, and more.
Instructing client orders outside the scope of standard automated processes.
Supporting complex pension drawdown cases, liaising with advisers and our platform provider.
Managing client life event processes - Powers of Attorney, Pension Sharing Orders, bereavement cases.
Managing ISA void, repair and cancellation processes.
Working alongside the Adviser Success Team to investigate and resolve adviser queries end-to-end.
Owning the resolution of operational issues rather than passing them on.
Supporting the sales journey where appropriate with early technical guidance.
Spotting inefficiencies and proposing fixes, we want your ideas.
Feeding operational insight back to the product team to support platform development.
Taking ownership of ad-hoc projects as the platform continues to scale.

Requirements

What you’ll need

Experience in platform operations is a genuine advantage, but it’s not the only path in; what matters is that your background has given you the right skills and mindset.
You’re hungry - you want to do good work, grow fast, and not wait to be told what to do.
You’re adaptable - this platform is evolving, and the role will evolve with it.
You’re a problem-solver - when something breaks, you want to understand it and fix the root cause, not paper over it.
You’re precise - operations work is detail work, and you take accuracy seriously.
You’re a team player who’s also comfortable owning things independently.
A solid grasp of retail investment products - equities, fixed income, OEICs/unit trusts.
Familiarity with tax wrappers - ISAs, GIAs, Pensions, Onshore/Offshore Bonds.
Understanding of the financial advice process and the role of a DFM and MPS.
Proficiency in Microsoft Excel and Office suite.
Comfortable with data analysis and extracting data insight.
A solid understanding of the general AI landscape and experience with specific tools such as Claude.
Work experience in a DFM or MPS business (nice to have).
Exposure to platform technology and fintech tools (nice to have).
Partial or full completion of a relevant qualification is a plus - IOC, IMC, Diploma in Investment Operations / Financial Planning (nice to have).

Benefits

Comp & perks

Competitive salary, dependent on experience
Non-contributory pension scheme
28 days holiday plus bank holidays
Non-contractual bonus scheme
Potential to join company option scheme
Insurance plans
Cost of relevant professional qualifications and memberships
Hybrid working (2 days in the London office per week)
Flexible hours (depending on team requirements)
Wellbeing support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisfinancial advice processretail investment productsequitiesfixed incomeOEICsunit truststax wrappersISAspensions

Soft Skills

problem-solvingadaptabilityattention to detailteam playerindependenceinitiativecommunicationoperational insightownershipcreativity

Certifications

IOCIMCDiploma in Investment OperationsDiploma in Financial Planning