Customer Service Representative

Hiller Plumbing, Heating, Cooling & Electrical

Customer Service Representative handling incoming and outgoing customer service calls for Hiller's home service company. Ensuring customer satisfaction and timely scheduling of service appointments.

Posted 6/19/2026full-timeNashville • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $16 - $20 per hourWebsite

About the role

Key responsibilities & impact

Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.
Engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships required for a successful service operation.
Follows Customer Care “Call Script” for quality and efficient responses to customers.
Maintain required daily call counts to meet daily, weekly and monthly quotas.
Maintain complete, accurate and updated information in the customer database.
Ensure “Club Memberships” are renewed and preventative maintenance appointments are scheduled for technicians.
Work with Dispatch to schedule service calls and debrief technicians with accurate customer information.
Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
Perform other duties as assigned.

Requirements

What you’ll need

A High School diploma or general education degree (GED) required

Benefits

Comp & perks

Medical, Dental & Vision insurance
Long and Short-term disability
Company paid $50,000 life insurance
Company paid vacation
Paid holidays
Medical Flex Spending accounts – Family care

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer serviceconflict resolutioncommunicationcourtesyorganizationtime management

Certifications

High School diplomaGED