Personal Lines Account Manager

Hilb Group

Personal Lines Account Manager servicing insurance clients for Hilb Group in Rhode Island. Managing policy changes, billing, renewals, carrier coordination, and assigned books of business.

Posted 8/9/2026full-timeBarrington • Rhode Island • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management within the P&C insurance industry, focusing on account servicing, policy inquiries, and renewal negotiations. Proficient in utilizing insurance software and maintaining effective communication with clients and carriers.

Highest-signal resume keywords

Client Relationship ManagementP&C Insurance ExperienceInsurance Software ProficiencyQuestion-Based Selling TechniquesTime Management Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ServicingPolicy Changes HandlingBilling ProcessingRenewal NegotiationLoss Information Review

Soft Skills

Interpersonal SkillsEffective CommunicationListening SkillsSelf-Directed Decision Making

Tools & Technologies

AMS360PC Skills

Industry Keywords

P&C InsuranceCustomer ServiceSalesInsurance CoveragesEndorsement Requests

About the role

Key responsibilities & impact

Proactively manage an assigned book of business as the primary client relationship manager, with responsibility for overall account servicing and maintenance
Handle inquiries regarding insurance coverages, policy changes, and general insurance questions related to lines of business
Handle billing, service, and endorsement requests and process necessary paperwork
Act as liaison between customers and carriers to ensure a mutually beneficial relationship
Handle renewal/expiration lists for the assigned book of business, reviewing loss information, obtaining updated information and renewal applications, and negotiating renewal pricing when necessary
Maintain knowledge of all company systems and offerings

Requirements

What you’ll need

Minimum High School degree
3+ years of experience in customer service and/or sales in the P&C insurance industry
Strong interpersonal skills and ability to effectively communicate via phone or email
Superior listening skills and ability to probe customer needs and opportunities through question-based selling and retention techniques
Self-directed with good decision-making and time-management skills
Proficient PC skills
Knowledge of insurance software including AMS360

Benefits

Comp & perks

Company Paid Life Insurance
Long-Term and Short-Term Disability
Medical, Dental, Vision and FSA/HSA plans
401(k) with company match
Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance
Legal and Identity Protection
Pet benefits
Generous PTO
An awesome team of professionals!