Senior Client Placement Assistant

Hilb Group

Client Placement Senior Assistant managing carrier connections and integrations for Hilb Group. Ensuring seamless data flow and resolving issues within the Employee Navigator platform.

Posted 7/21/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSenior💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing carrier integrations and benefits administration systems, with a strong focus on troubleshooting, process improvement, and cross-functional collaboration. Proficient in utilizing integration tools and APIs to ensure seamless data flow between platforms.

Highest-signal resume keywords

Carrier Integration ManagementEmployee Navigator ExperienceBenefits Administration SystemsIntegration Tools ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Carrier IntegrationsBenefits Administration SystemsIntegration ToolsAPIsEDIJSONXML

Soft Skills

Attention to DetailStrong Communication SkillsAbility to Work Independently

Tools & Technologies

Cloud-Based Platforms

Industry Keywords

Employee BenefitsIntegration Processes

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Oversee the full lifecycle of carrier connections, including initial setup, ongoing maintenance, troubleshooting, and ensuring seamless data flows between Employee Navigator and insurance carriers
Work with carriers to facilitate the onboarding process and ensure the carrier’s integration is fully functional within the Employee Navigator platform
Act as the primary point of contact for troubleshooting carrier connection issues, working directly with internal teams and carriers to identify and resolve problems
Work closely with internal stakeholders (product management, development, client success teams) to ensure that integrations meet business requirements and client needs
Perform regular testing of carrier integrations to ensure they are up-to-date, accurate, and functioning as intended
Identify and recommend improvements to integration processes, tools, and technologies to increase efficiency and accuracy
Provide support to clients and carriers during the implementation of new carrier connections, offering guidance and answering integration-related questions.

Requirements

What you’ll need

Bachelor’s degree, or equivalent work experience
2-4 years of experience in carrier integrations, benefits administration systems, or related fields
Employee Navigator Experience
Employee Benefit Experience
Benefit Technology Experience
Strong understanding of benefits administration systems and the integration of insurance carriers with SaaS platforms
Proficiency with integration tools, APIs, and data formats such as EDI, JSON, and XML
Familiarity with cloud-based platforms and their integration processes
Excellent problem-solving skills and attention to detail
Strong communication skills, with the ability to work cross-functionally and interface with both technical and non-technical stakeholders
Ability to work independently and manage multiple projects simultaneously.

Benefits

Comp & perks

Company Paid Life Insurance
Long-Term and Short-Term Disability
Medical, Dental, Vision and FSA/HSA plans
401(k) with company match
Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
Generous PTO
An awesome team of professionals!