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Client Account Manager
Hilb GroupClient Care Specialist handling payroll processing, client inquiries, and benefit coordination for Hilb Group. Seeking detail-oriented individual with 5+ years of payroll processing experience.
About the role
Key responsibilities & impact- Processes client’s payrolls (weekly, bi-weekly, semi-monthly and monthly) and in an accurate and timely fashion
- Maintains client folders, reviews, and verifies client new employee packets
- Works with clients to run special off cycle payrolls
- Promptly responds to client inquiries via telephone and email regarding payroll and benefits administration to answer and resolve any and all questions and concerns that arise and if need be, escalate questions to the Senior Client Account Manager or Manager of the Client Services Team
- Provides timely and accurate coordination of benefits plans to include enrollments, invoice reconciliation, terminations, Flex Benefits, COBRA compliance, and open enrollment notification
- Maintains the electronic files for our clients, on the firm’s internal hard drive
- Performs data entry and maintenance of all client information into ADP payroll systems including General Ledger and Paid Time Off
- Coordinates the entry of benefit administration data on carriers’ websites
- Ensures procedures are done in compliance with firms HIPPA policy
- Enter work into internal tracking system
- Coordinates with the Benefits Department on client benefits including open enrollments, renewals, changes, and terminations for benefits programs including medical, life, dental, disability, and 401k
- Prepares various payroll, benefits, and other reports as requested
- Continues to educate oneself on new aspects and areas of compliance in payroll, benefits and human resources as the opportunity arises
- Work on special projects for clients if needed
Requirements
What you’ll need- Bachelor’s degree preferred, though specific experience can be substituted for required degree
- Experience with ADP Workforce Now is highly preferred
- At least five (5) years’ experience in payroll processing
- Excellent organizational skills, a keen attention to detail, strong administrative and analytical skills
- Reliable with a high degree of confidentiality and integrity
- Strong analytical skills and problem solving
- Thrives in a fast-paced environment and can adapt at prioritizing responsibilities and tasks to effectively meet deadlines
- Personable, a good listener and can effectively communicate with all staff and client types through both written and verbal means
- Works efficiently both independently and as a member of a larger team
- Willing and flexible to help with any urgent issues that happen to arise at the company, even if they are outside the immediate scope of the role
- Ability to read and interpret documents such as employment legislation, policies, agreements operating procedures, quality control procedures, and instructions
- Ability to speak effectively in one-on-one conversations and before groups
- Ability to apply common sense understanding to carry out written and verbal instructions
- Excellent communication skills with the ability to develop strong working relationships with people at all levels of the organization and excellent stakeholder management skills.
Benefits
Comp & perks- Company Paid Life Insurance
- Long-Term and Short-Term Disability
- Medical, Dental, Vision and FSA/HSA plans
- 401(k) with company match
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
- Generous PTO
- An awesome team of professionals!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Payroll ProcessingBenefits AdministrationData EntryInvoice ReconciliationOpen Enrollment CoordinationGeneral Ledger ManagementCOBRA ComplianceAnalytical SkillsProblem SolvingReport Preparation
Soft Skills
Organizational SkillsAttention to DetailCommunication SkillsTeam CollaborationAdaptability