Claims Advocate, Risk Control Specialist

Hilb Group

Claims Advocate & Risk Control Specialist working in a service-driven culture at Hilb Group. Focused on managing client claims and providing risk control solutions in the insurance sector.

Posted 7/3/2026full-timeKeene • New Hampshire, Vermont • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for all client claim matters
Provide claim reporting guidance, oversight, and ongoing monitoring
Conduct formal claim reviews and deliver stewardship reports
Coordinate litigation strategy and defense counsel relationships
Advocate on behalf of clients to ensure timely and equitable claim resolution
Perform on-site risk assessments and loss control inspections
Identify exposures and develop customized risk control programs
Analyze experience modification factors and forecast trends
Support OSHA compliance, ergonomics, and safety initiatives
Evaluate incident data and perform loss trend analysis to reduce frequency and severity
Deliver in-person and virtual training sessions for client employees
Provide access to and guidance on safety and compliance training resources
Develop and implement customized safety programs and policies
Track training completion and support compliance requirements
Build strong, consultative relationships with key client stakeholders
Act as a strategic partner focused on continuous improvement year-over-year
Provide benchmarking insights and customized reporting
Collaborate with internal service teams to deliver integrated solutions across claims, risk control, and training

Requirements

What you’ll need

Experience in claims management, risk control, or insurance consulting
Experience with OSHA standards and workplace safety programs
Proven ability to analyze data, identify trends, and develop actionable solutions
Excellent communication, presentation, and client-facing skills
Ability to manage multiple clients and priorities in a dynamic environment
Experience in middle market or large account client service
Background in loss control inspections or safety program development

Benefits

Comp & perks

Company Paid Life Insurance
Long-Term and Short-Term Disability
Medical, Dental, Vision and FSA/HSA plans
401(k) with company match
Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
Generous PTO
An awesome team of professionals!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims ReportingLoss Control InspectionsSafety Program DevelopmentIncident Data EvaluationTrend AnalysisCustomized Risk Control ProgramsTraining DevelopmentStewardship ReportingLitigation Strategy CoordinationExperience Modification Analysis

Soft Skills

Excellent CommunicationPresentation SkillsClient-Facing SkillsConsultative Relationship BuildingMulti-Client Management