Commercial Lines Account Manager

Hilb Group

Commercial Lines Account Manager handling correspondence and managing policy renewals for commercial accounts at Hilb Group. Relationship building and client communication are key responsibilities.

Posted 6/14/2026full-timeSouthborough • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Be main conduit of communication to insured and handle day-to-day correspondence with client (email, phone) for commercial accounts
Use discretion and judgement to interpret policy language and communicate changes in coverage to the insured
Act as the relationship builder with the account
Communicate with carriers and insured to respond to their questions and/or issues
Investigate audit discrepancies and explain them to insured and/or producer
Understand the insured’s business/operations
Process policy changes as directed by producer or insured
Review endorsement documents issued by carrier for accuracy and forward to insured
Communicate risk control recommendations from carrier to the insured, follow-up with insured on completion and update carrier
Update producer as necessary, but minimally at renewal time
Take responsibility for managing all aspects of the policy renewal process and communicate the requirements to both the insured and producer
Prepare renewal marketing submissions and supplemental information needed for producers and insureds as needed
Market renewals when requested/needed
Quality check all renewals – advise producer of material changes found on renewals or differences between quotes and policies and endorsements
Invoice all agency-bill policies ensuring the correct commission splits are entered in the agency management system
Monitor billing and cancellation status of accounts
Generate proof of insurance upon request on behalf of the insured
Use discretion and judgement to direct processing tasks to Account Technicians
Document all correspondence regarding the account in agency management system
Any other function as established/directed by management

Requirements

What you’ll need

College degree preferred
Good working knowledge of Microsoft Windows and the following programs: Microsoft Word, Microsoft Excel, Adobe Acrobat Pro, and Microsoft Outlook
Ability to quickly learn and adapt to new technology and software
Ability to respond promptly and efficiently to requests from clients and internal team members
Prepare professional form letters, write clearly, edit work for spelling and grammar, ability to read and interpret written information

Benefits

Comp & perks

Company Paid Life Insurance
Long-Term and Short-Term Disability
Medical, Dental, Vision and FSA/HSA plans
401(k) with company match
Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
Generous PTO
An awesome team of professionals!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

policy interpretationaudit investigationpolicy renewal managementdocument quality checkingbilling managementinsurance proof generationcorrespondence documentation

Soft Skills

communicationrelationship buildingdiscretionjudgmentadaptabilityresponsivenessprofessional writingediting