Commercial Lines Account Manager

Hilb Group

Commercial Lines Account Manager supporting a dedicated book of business at Hilb Group. Handling client inquiries and processing policy changes while building strong relationships.

Posted 5/9/2026full-timeSomerset • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Handle a dedicated book of business
Respond to client inquiries via phone, email, or in-person regarding policies, coverages, billing, and claims
Process policy changes, endorsements, cancellations, and renewals accurately and promptly
Provide quotes/remarket existing policies when appropriate
Build and maintain strong client relationships through professional, friendly service
Review coverage and policy details with clients to ensure proper protection
Identify cross-sell opportunities and refer to producers
Maintain accurate and organized client records within the agency management system
Assist with policy renewals by reviewing accounts for coverage needs.

Requirements

What you’ll need

High School Degree or Equivalent
Excellent working knowledge of the computer and the following programs: Microsoft Word, Microsoft Excel, Adobe Acrobat Pro and Internet Explorer
Ability to quickly learn and adapt to new technology and software
Ability to analyze work assignments and know when to ask for assistance in order to complete the assignments in a timely manner
Ability to respond promptly to departmental needs and solicit feedback to improve service
Perform all job requirements, consistently produce quality work, complete tasks accurately and on time, prioritize and plan work assignments, use time efficiently to meet productivity standards and commitments
Take responsibility for own actions and be responsive to coaching from account managers and department manager
Strive to continuously pursue training and development opportunities to build knowledge and skills.

Benefits

Comp & perks

Company Paid Life Insurance
Long-Term and Short-Term Disability
Medical, Dental, Vision and FSA/HSA plans
401(k) with company match
Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
Generous PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

policy processingcoverage analysisclient relationship managementcross-sellingrecord maintenancequote generationendorsement processingcancellation processingrenewal processing

Soft Skills

communicationadaptabilityanalytical thinkingtime managementresponsibilitycustomer serviceteam collaborationfeedback solicitationprofessionalism

Certifications

High School Degree or Equivalent