Client Support Coordinator

Hilb Group

Client Support Coordinator at Hilb Group managing employee benefits processes and administrative tasks. Requires proficiency in Microsoft Office and prior experience in HR/Benefits.

Posted 4/23/2026part-timeRemote • Massachusetts • 🇺🇸 United StatesJunior💰 $22 per hourWebsite

About the role

Key responsibilities & impact

Processes client new hires, terminations and change forms
Processes employee enrollments, renewals, changes, and terminations for medical, dental, vision, life, disability, and other benefits programs
Maintain/Update QC sheets
Process reconciliation from Reconciliation team 401(k), 403(b) Retirement Contribution report processing and tracking
Assists in data entry and maintenance of client employee information as instructed by the Client Account Managers
Utilize internal tracking system to retrieve work in priority order
Enter work into internal tracking system
Maintain regular and punctual attendance
Continues to educate oneself on new aspects and areas of benefits and payroll
Performs general administrative support for Client Services department as needed
Back-up for answering HRK main number
Works on special projects as is needed
Willing and flexible to help with any urgent issues that happen to arise at the company, even if they are outside the immediate scope of the role
Work overtime as necessary

Requirements

What you’ll need

At least 1 to 2 years of previous experience in HR/Benefits is preferred, but not required
Developed computer skills with proficiency in Microsoft Word and Excel
Excellent organizational skills, a keen attention to detail, strong administrative and analytical skills
Reliable with a high degree of confidentiality and integrity
Thrives in a fast-paced environment and can adapt at prioritizing responsibilities and tasks to effectively meet deadlines
Personable, a good listener and can effectively communicate with all staff and client types through both written and verbal means
Ability to read and interpret documents such as operating procedures, quality control procedures, and instructions
Ability to speak effectively in one-on-one conversations and before groups
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Benefits

Comp & perks

Company Paid Life Insurance
Long-Term and Short-Term Disability
Medical, Dental, Vision and FSA/HSA plans
401(k) with company match
Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
Generous PTO
An awesome team of professionals!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryemployee benefits processing401(k) processing403(b) processingreconciliationanalytical skillsattention to detailadministrative supportMicrosoft WordMicrosoft Excel

Soft Skills

organizational skillsconfidentialityintegrityadaptabilitycommunication skillslistening skillstime managementflexibilityproblem-solvingteam collaboration