Senior Client Service Manager

Highmark Health

Client service manager growing complex national health-benefits accounts for Highmark. Managing renewals, implementation, financial analysis, and resolution of customer service issues.

Posted 9/2/2026full-timeAlabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesSenior💰 $60,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management, financial analysis, and client relationship building, with a strong focus on problem-solving and compliance with industry regulations. Proficient in developing specifications for product implementation and adapting processes to meet complex client needs.

Highest-signal resume keywords

Producer License for Life, Accident & HealthFinancial AnalysisAccount ManagementProblem SolvingClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ReportingBenefit Design AnalysisUtilization Data AnalysisSpecification DevelopmentAccount Implementation

Soft Skills

Service OrientationCommunicationDiligenceDrive for ResultsPlanning and Organizing

Certifications & Qualifications

Producer License for Life, Accident & Health

Industry Keywords

HIPAA CompliancePrivacy RegulationsInformation SecurityBusiness Conduct CodeMarket Research

About the role

Key responsibilities & impact

Partner with assigned Client Manager(s) to maintain and grow existing business and ensure positive account relationships
Assist in preparing benefit design analyses for specialized proposals and quotes
Run financial reports and perform basic financial analysis on utilization data and market research
Develop detailed specifications for implementing new products for clients
Conduct enrollment meetings during account renewal when needed
Analyze operational business problems, resolve issues, and recommend alternative account solutions
Leverage internal resources for service and problem resolution
Collaborate with Sales Support Analysts to ensure accurate account processing, setup, and service delivery
Develop work plans, documents, and processes for account implementation communications
Serve as primary contact for day-to-day account service issue resolution
Support customers during sales contract implementation and throughout the relationship
Adapt procedures and processes to complex requirements
Provide direction to other incumbents
Solve complex problems using broad perspectives and innovative solutions
Travel as required

Requirements

What you’ll need

3 or more years of related, progressive experience
State specific Producer License’s for Life, Accident & Health are required or must be obtained within 45 days of hire
Service orientation
Diligence
Problem Solving
Communication
Drive for Results
Evaluates Critically
Influence, Persistence & Resilience
Planning and Organizing
Must comply with HIPAA, privacy, information security, code of business conduct, applicable laws, regulations, company policies, and training requirements

Benefits

Comp & perks

Remote or hybrid work arrangement
Travel required