HR Shared Services Customer Intake Specialist

Highmark Health

HR Services Customer Intake Specialist providing customer service and HR support through various communication methods. Resolving inquiries and issues while maintaining a high standard of service.

Posted 7/3/2026full-timeRemote • Louisiana, Maryland, North Carolina, Pennsylvania, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $27 per hourWebsite

About the role

Key responsibilities & impact

Respond to inquiries and requests received from customers
Deliver timely, professional and courteous responses to all customers on initial inquiries and transaction support and execution
Provide courteous, respectful and reliable service to HR customers, including pre-hires, active and former employees and managers, and retirees
Assess and resolve customer inquiries and issues (via phone, email and chat) or escalate to the next level
Work with high quality and accuracy standards, capturing interactions within case management through case creation, update and closure
Learn and understand HR functional area knowledge and navigate finding and using content within the knowledge base to resolve inquiries efficiently and accurately

Requirements

What you’ll need

Bachelor's Degree- Business, Human Resources or related field
6 years of relevant experience in lieu of Bachelor's degree
2-5 years' of experience with Human Resources, or 2-5 years' of experience in call center/customer service
Experience with Workday or any other HR database or platform system
Knowledge of case management processes
Ability to work in a fast-paced environment while delivering quality results
Maintain strict confidentiality with regards to work processes and employee information
Translate & interpret foreign language (preferred)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Human ResourcesCase Management ProcessesCustomer ServiceInquiry ResolutionTransaction Support

Soft Skills

Professional CommunicationCourteous ServiceProblem SolvingAttention To DetailConfidentiality