Associate Enrollment and Billing Representative
Highmark Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Louisiana, Maryland, North Carolina, Pennsylvania, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $24 per hour
Job Level
JuniorMid-Level
About the role
- Under general supervision, responsible for enrollment and billing activities for membership, enrollment & billing department.
- Performing membership and billing activities for clients and/or members.
- Duties include verifying enrollment status, making changes to records, addressing enrollment questions or concerns, resolving membership and billing issues, and accessing/updating enrollment and billing databases.
- Communicate effectively with internal and external contacts to promptly resolve discrepancies in membership and billing information and to provide accurate responses to inquiries.
- Process and maintain membership data.
- Manage multiple production oriented tasks and responsibilities.
- Perform various billing, accounts receivable, and reconciliation activities.
- Create and distribute membership/billing materials and communications to clients/members.
- Ensures acceptable service levels, metrics, and/or other performance guarantees are met.
- Conduct research to ensure issue resolution.
- Other duties as assigned or requested.
Requirements
- High school diploma/GED
- 0-1 years of experience
- Experience using Microsoft Office Applications
- Experience in Billing/Enrollment and/or Customer Service
- Associates or Bachelor’s degree in business or a related field (Preferred)
- Prior finance related experience (Preferred)
- Prior healthcare industry experience (Preferred)
- Prior Enrollment and Billing experience (Preferred)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billingenrollmentaccounts receivablereconciliationdata management
Soft skills
communicationproblem-solvingmultitaskingcustomer service
Certifications
high school diplomaGEDassociates degreebachelor's degree