Manager, Enterprise Systems – Salesforce

Higher Learning Commission

Manager of Enterprise Systems supporting HLC’s IT team with Salesforce and data analytics expertise. Overseeing application performance and user adoption for enterprise systems.

Posted 7/17/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Salesforce Administration and Product Management, with a strong focus on Business Process Analysis, User Acceptance Testing, and data analytics. Proficient in managing enterprise systems and enhancing user adoption through effective training and documentation.

Highest-signal resume keywords

Salesforce AdministrationProduct ManagementUser Acceptance TestingBusiness Process AnalysisAgile Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Systems ManagementApplication ManagementData AnalyticsTechnical DocumentationRequirements GatheringTesting MethodologiesSystem ImplementationDashboard DevelopmentReport DevelopmentSystem Integration

Soft Skills

Customer ServiceCollaborationEnd-User Support

Tools & Technologies

SalesforceTableauAPIsWeb TechnologyData Analytics Platforms

Certifications & Qualifications

Salesforce Certified Administrator

Industry Keywords

Enterprise Application PortfolioUser AdoptionVendor CoordinationWorkflow DevelopmentEmerging TechnologiesAI-Enabled Features

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

The Manager of Enterprise Systems supports the day-to-day performance, configuration, improvement, and user adoption of HLC’s enterprise application portfolio.
Working closely with the Director of Enterprise Systems, this role manages requirements, vendor coordination, testing, documentation, training, reporting tools, and system enhancements that support HLC’s business processes and data-informed decision-making.
HLC’s enterprise ecosystem is centralized around the Salesforce platform, leveraging APIs and advanced web technology to provide portals that support the activities of over 20,000 external users.
This is an ideal role for Salesforce Certified Administrators and/or Tableau Analysts with an interest or background in product management, data analytics, and workflow development.

Requirements

What you’ll need

Bachelor’s degree required, or equivalent work experience
A minimum of three years’ experience in enterprise systems, application management, or related fields
Experience with Product Management in modern web-based environments
Experience with Salesforce or other CRM
Experience with User Acceptance Testing
Experience with Business Process Analysis and Mapping
Experience generating technical documentation
Experience with Agile methodology strongly preferred
Experience working with data and analytics platforms, including dashboard and report development
Experience with requirements gathering, testing methodologies, and system implementation practices
Understanding of system integration and emerging technologies, including AI-enabled features
Expert at customer service, working with end-users, and collaborating with staff from other departments

Benefits

Comp & perks

Work from home. In general, employees are expected to work in the HLC Chicago office once a month. Local candidates preferred, although non-local candidates will be considered.
HLC emphasizes quality of life for its employees and seeks to retain happy and engaged employees. The average tenure of HLC IT team members is over eleven years of service. HLC leads the market in benefits with a 10% contribution of base salary to the retirement plan (vested immediately), 20 vacation days, 10 personal days, and approximately 20 paid holidays (our office is closed a week or so at the end of each year, during the holidays).
HLC funds robust professional development for IT, including paying 100% of costs to obtain many industry credentials and travel to national conferences.
HLC offers medical insurance, including an option with no premium charge to employees. HLC also offers dental, vision coverage, life insurance options, long term disability insurance, and tuition reimbursement.