Technical Support Manager
Hermann Sewerin GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Gütersloh • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Design and expansion of support processes
- Development and coordination of support tools
- Active contribution to first-level support
- Systematic analysis of support requests to improve the product
- Implementation of new support processes
Requirements
- Completed technical vocational training with further qualification as a technician/master or a completed technical degree
- Several years of experience in technical support or service — ideally with a focus on process improvement or tool integration
- Conceptual thinking
- Ability to keep a cool head in stressful situations
- Initial experience with AI applications in support, or a strong interest in learning about these topics
- Very good German and English skills, both written and spoken
- Enjoyment in working with people, strong communication skills, team spirit, self-organization, and the ability to involve the appropriate subject-matter expert as needed
Benefits
- Flexible working hours
- 30 days of vacation
- Special leave
- Permanent employment
- Internal and external training opportunities
- Attractive compensation
- 13th-month salary
- High-quality equipment
- Regular company events
- Bridge days and company-wide shutdown at Christmas
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportprocess improvementtool integrationsystematic analysisAI applications
Soft skills
conceptual thinkingstress managementcommunication skillsteam spiritself-organization
Certifications
technical vocational trainingtechnician/master qualificationtechnical degree