Senior Account Manager, Brand Practice

Heritage Werks

Senior Account Manager managing client accounts for Heritage Werks, focusing on relationship management and growth. Delivering strategic recommendations and ensuring quality service for brand clients.

Posted 4/14/2026full-timeRemote • Connecticut, Illinois, New York, Ohio • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned Brand clients, owning day-to-day relationships and overall account performance.
Managing 10-15 accounts approximately at one time
Build and maintain strong relationships with key client stakeholders, ensuring high levels of satisfaction and trust
Lead client communications, including regular updates, reporting, and executive-ready presentations
Develop a deep understanding of client business objectives, brand positioning, and communication strategies
Partner with the Managing Director to shape account strategy and identify growth opportunities
Drive retention and organic growth within assigned accounts
Support proposal development and present strategic recommendations to clients
Identify new opportunities and collaborate with internal teams to scope and develop solutions
Oversee execution of client programs, ensuring alignment with strategy, timelines, and quality expectations
Coordinate cross-functional teams (archival, research, project management, creative, media, finance, billing)
Set and manage client expectations while aligning internal resources
Ensure quality control of deliverables prior to client delivery
Partner with internal teams to ensure work is tracked, aligned, and progressing efficiently
Proactively identify risks, gaps, and opportunities within accounts
Develop clear account briefs and internal updates to ensure alignment
Provide direction and context to teams to support successful execution

Requirements

What you’ll need

Experience in a marketing agency, consulting, or client services environment
Proven track record of managing client relationships and delivering programs
Strong verbal and written communication skills, including client-facing presentations
Experience working across cross-functional teams
Ability to influence without direct authority
Ability to travel for business needs as per organizational requirements.
**Key Competencies**
Client Leadership: Owns client relationships and outcomes with accountability
Strategic Thinking: Connects client goals to actionable strategies
Relationship Building: Establishes trust and credibility with stakeholders
Execution Excellence: Drives high-quality, on-time delivery
Communication & Influence: Communicates effectively across stakeholders
Cross-Functional Collaboration: Aligns teams to deliver cohesive outcomes
Commercial Acumen: Identifies and drives growth opportunities
Organization & Prioritization: Manages multiple priorities with strong attention to detail

Benefits

Comp & perks

Competitive salary
Comprehensive medical, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Opportunities for professional growth and development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

client leadershipstrategic thinkingrelationship buildingexecution excellencecommunicationinfluencecross-functional collaborationcommercial acumenorganizationprioritization