Heritage Werks

Senior Account Manager, Brand Practice

Heritage Werks

full-time

Posted on:

Location Type: Remote

Location: Connecticut • Illinois • United States

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Job Level

Senior

About the role

  • Serve as the primary point of contact for assigned Brand clients, owning day-to-day relationships and overall account performance.
  • Managing 10-15 accounts approximately at one time
  • Build and maintain strong relationships with key client stakeholders, ensuring high levels of satisfaction and trust
  • Lead client communications, including regular updates, reporting, and executive-ready presentations
  • Develop a deep understanding of client business objectives, brand positioning, and communication strategies
  • Partner with the Managing Director to shape account strategy and identify growth opportunities
  • Drive retention and organic growth within assigned accounts
  • Support proposal development and present strategic recommendations to clients
  • Identify new opportunities and collaborate with internal teams to scope and develop solutions
  • Oversee execution of client programs, ensuring alignment with strategy, timelines, and quality expectations
  • Coordinate cross-functional teams (archival, research, project management, creative, media, finance, billing)
  • Set and manage client expectations while aligning internal resources
  • Ensure quality control of deliverables prior to client delivery
  • Partner with internal teams to ensure work is tracked, aligned, and progressing efficiently
  • Proactively identify risks, gaps, and opportunities within accounts
  • Develop clear account briefs and internal updates to ensure alignment
  • Provide direction and context to teams to support successful execution

Requirements

  • Experience in a marketing agency, consulting, or client services environment
  • Proven track record of managing client relationships and delivering programs
  • Strong verbal and written communication skills, including client-facing presentations
  • Experience working across cross-functional teams
  • Ability to influence without direct authority
  • Ability to travel for business needs as per organizational requirements.
  • **Key Competencies**
  • Client Leadership: Owns client relationships and outcomes with accountability
  • Strategic Thinking: Connects client goals to actionable strategies
  • Relationship Building: Establishes trust and credibility with stakeholders
  • Execution Excellence: Drives high-quality, on-time delivery
  • Communication & Influence: Communicates effectively across stakeholders
  • Cross-Functional Collaboration: Aligns teams to deliver cohesive outcomes
  • Commercial Acumen: Identifies and drives growth opportunities
  • Organization & Prioritization: Manages multiple priorities with strong attention to detail
Benefits
  • Competitive salary
  • Comprehensive medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Opportunities for professional growth and development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
client leadershipstrategic thinkingrelationship buildingexecution excellencecommunicationinfluencecross-functional collaborationcommercial acumenorganizationprioritization