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Helpt

IT Helpdesk Technician

Helpt

Remote IT Helpdesk Technician delivering 24/7 white-labeled support for Helpt’s MSP, technology, and product-support clients. Troubleshooting IT issues through inbound phone assistance.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $36,000 - $40,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on troubleshooting and customer service, while effectively communicating and organizing tasks in a fast-paced helpdesk environment.

Highest-signal resume keywords
L1 Technical ExperienceStrong Troubleshooting SkillsCustomer-Service OrientationFamiliarity With Modern Windows Operating SystemsFamiliarity With Modern Mac Operating Systems

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportTroubleshootingHelpdesk ExperienceMSP Experience
Soft Skills
Verbal Communication SkillsOrganizational SkillsAttention To DetailMotivated Self-Starter

About the role

Key responsibilities & impact
  • Provide friendly technical support to clients and end users
  • Receive inbound IT helpdesk and product technical support calls
  • Provide technical support through service, troubleshooting, and empathy
  • Work a fixed 40-hour weekly schedule assigned across days, evenings, nights, weekends, or holidays
  • Complete the initial three-week training period Monday through Friday, 7am to 4pm EST

Requirements

What you’ll need
  • Excellent verbal communication skills
  • Outstanding organizational skills and keen attention to detail
  • Motivated self-starter with passion for technology and support
  • Previous MSP experience is a major plus
  • L1 technical experience in a helpdesk environment
  • Strong troubleshooting skills
  • Customer-service orientation
  • Familiarity with modern Windows operating systems
  • Familiarity with modern Mac operating systems

Benefits

Comp & perks
  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Professional development assistance and certification reimbursements
  • Vision insurance
  • Overtime opportunities