Brand Manager

• Define and communicate a clear, compelling brand narrative that highlights HelpGrid’s innovation, results, and impact.
• Shift external perception from 'call center' to 'revenue acceleration partner.'
• Secure media, PR, and speaking opportunities that showcase our thought leadership.
• Partner with leadership to create visibility on industry stages and within key communities.
• Develop high-quality content such as blogs, press releases, case studies, and social posts.
• Turn client success stories into measurable impact narratives using before-and-after metrics and ROI data.
• Keep the company website updated and aligned with our growth story.
• Support executives and team members with guidance for effective LinkedIn and social media presence.
• Build campaigns that highlight HelpGrid as a great place to work.
• Promote team wins, culture moments, and values internally and externally.
• Partner with HR and Operations to strengthen recruitment marketing and employee engagement initiatives.
• Manage freelancers or junior contributors in design, content, or social execution.
• Maintain and own the marketing calendar to ensure consistent campaign delivery.
• Track and report marketing performance metrics such as engagement, press visibility, and inbound lead growth.

Brand Marketing Manager

Brand Manager

Head of Creative & Marketing – Brand Strategy, Digital Thinking, Art Direction