Help at Home

Operations Manager

Help at Home

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $80,000 - $100,000 per year

Job Level

SeniorLead

About the role

  • Lead KPI and financial performance to support the region in close alignment to finance, central operations, market leaders and growth leaders.
  • Work closely with the central operations team to ensure operational excellence, streamline processes, and allocate resources effectively.
  • Collaborate with central operations on service delivery and provide feedback to drive efficiency and productivity.
  • Work closely with financial business partner to ensure forecasting, monthly/quarterly financial reviews and expense planning is aligned with expectations.
  • Direct ownership of market level operations that support strategic and tactical execution in the field to ensure company goals and objectives are fulfilled.
  • Support of market level workforce management and planning to ensure appropriate staffing and support for caregivers and clients, including operational efficiency initiatives.
  • Support market level vendor relationship management, including centralized vendor operations, expense management and ongoing business reviews.
  • Work in conjunction with other Directors of Market Operations for consistency and effective implementation.
  • Work effectively with other departments across the Field Support Center (corporate) in support of effective field operations to achieve growth targets.
  • Support of short-term and long-term business planning efforts including metrics, measurements, key performance indicators and reports.
  • Provide insight to management related to projects, budgets, and operations. May manage people depending on the market and organization model.

Requirements

  • Bachelor’s degree in business or related field required
  • Master’s degree preferred
  • Proven track record with a minimum of 7 years of experience in operations
  • Experience supporting senior management including thought leadership and support
  • Process improvement experience supporting the development, review, and revision of processes and policies as needed
  • Experience in homecare, healthcare, healthcare services and/or private equity ownership preferred
Benefits
  • Weekly pay with salary: $80,000-100,000
  • Direct deposit
  • Healthcare, dental, and vision insurance
  • Paid time off and parental leave
  • 401k
  • Ongoing, in-depth training opportunities
  • Meaningful work with clients who need your help
  • Career growth and experience with an industry leader with 50+years of history in a high-demand field

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
financial performanceKPI managementforecastingexpense planningvendor relationship managementprocess improvementoperational efficiencybusiness planningmetrics measurementreporting
Soft skills
collaborationleadershipcommunicationstrategic thinkingproblem-solvingresource allocationfeedback provisionteam managementinterpersonal skillsorganizational skills
Certifications
Bachelor’s degreeMaster’s degree