Manager

• Responsible for directly managing the Caregiver Service Specialists
• Setting goals, managing performance, coaching and development
• Collaborating closely with Recruiting and Onboarding team and Client teams
• Reviewing performance of team members
• Creating solutions to improve caregiver retention and satisfaction
• Participating in the hiring, training, and ongoing learning of team members
• Developing and mentoring team members
• Developing creative process enhancements to achieve improved results
• Ensuring annual compliance checks are completed on all caregivers
• Providing weekly list of cleared caregivers and existing caregivers available for shifts
• Reporting out number of hours desired vs working
• Reviewing all outstanding client needs that aren’t matched to prioritize to team
• Reviewing caregiver feedback and assigning reach out to those that require follow up
• Performing other job-related duties as assigned

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