Client Services Representative

• Develop and monitor appropriate care plans
• Serve as the primary liaison between clients, homecare aides, managers, referral sources, and others
• Maintain clients' files and related paperwork
• Ensure confidentiality of patient/client and agency information
• Assign homecare aides based on client's needs
• Provide coaching to caregivers and escalate concerns
• Communicate schedules and changes with clients and aides
• Conduct in-home visits with clients
• Prepare and submit departmental reports
• Record and maintain accurate documentation of client's conditions
• Address client complaints and document any significant issues
• Provide education and coaching on Plan of Care

Client Service Supervisor

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